Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
Generic financial guidance leaves today's consumers cold, says J.D. Power. They only want advice tailored to their specific needs.
Trends 2024: How Fintechs are Balancing Growth with Compliance Risk
More than one-third of fintechs paid more than $250,000 in compliance penalties in 2023. Are fines increasingly the cost of growth?
Why U.S. Bank Invests in ‘Human Connections’ While Pursuing Digital Innovation
Digital tools draw in customers, but U.S. Bank believes keeping them comes down to the people factor. So its emphasis on culture is key.
November Banking People Moves: Who Stayed, Left and Got Promoted
Two executives left Fifth Third Bank for City National Bank, Goldman Sachs took up some big promotions and more.
Banks May Be Ready for Digital Innovation: Many on the Staff Aren’t
The rapid proliferation of digital products and services is exposing skill gaps among frontline employees that banks need to address if the technology is to deliver on its promise.
How 5 Differentiated Bank Brands Work to Stand Out from the Crowd
Ally, USAA, Varo, and other winning brands share a common strategy: Vision backed by creativity and execution.
October Banking People Moves: Who Stayed, Left and Got Promoted
The head of Ally Financial is retiring, Revolut hired a new CEO for its U.K. operations and more. Stay up to date on the hiring, firing and promoting in banking.
Higher Pay Isn’t Enough to Stem Bank Employee Turnover, Study Finds
Crowe's annual study shows the median pay raises for banking jobs from teller to CEO and the main drivers of turnover.
How to Retool Bank-at-Work for Today’s Employees and Employers
To fend off new competitive pressures, the new breed of workplace programs focuses less on acquisition and onboarding, more on upselling, loyalty, and retention.
Researchers Say the Federal Safety Net Isn’t a ‘Moral Hazard’ After All
For decades, pundits have argued that deposit insurance leads to riskier behavior that ends in bank failures. Were they wrong all this time?
10 Steps for Building an Effective Business Plan for Your Bank
Planning for 2024? Now is the time to make sure your bank or credit union has a sound business plan in place. Here's a checklist to help.
Flagstar Bank’s New Logo Is Just One Step in ‘Lifestyle Brand’ Makeover
It’s not quite 'Extreme Makeover: Bank Edition,' but Flagstar has big dreams for the rebranding that’ll unite its operations with that of New York Community and Signature.
Building a Human-Centric Workplace Model for the Future
Alexia Cambon from Microsoft discusses building a culture of belonging, empathy and growth through employee empowerment and purpose.
How CMOs Can Maximize Their Marketing Budgets & Prevent Cuts
Marketing budgets in financial services shrunk considerably in 2023, a Gartner survey shows. Here's what CMOs can do to avoid being a cost-cutting target again.
The Future of Value: Rethinking Banking in an Era Beyond Money
As banking becomes embedded in digital ecosystems, financial institutions must evolve from monetary exchange to enabling value transfer models.
How Banks and Fintechs Can Get the Best Results from Their Partnerships
Bank and fintech leaders share advice on what makes for an effective collaboration with strong results. Both sides have a lot to gain.
Banking Leaders Must Master the Art of Storytelling with Data
Too many numbers can overwhelm people. Instead of spreadsheets, use data-driven stories to convey complex details in a more relatable way.
Why Your Next Strategic Plan Should Start with a Board-Management Survey
A strategic plan only works well when the entire team gets behind it. Surveying the board and management can ensure there's no misalignment.
How to Turn Your Execs into Expert Media Spokespeople
Even supposed 'naturals' need help to make the most of every podcast, TV appearance or article. Don't waste your opportunities.
How Banks Are Tackling Fintech Partnerships & Managing Other Risks
A survey of banks and credit unions takes a look at what they want in fintech partnerships, what their examiners are focusing on, and more.
3 Strategies for Enterprise AI Success That Are Tried and ‘Truist’
Enterprise AI projects often get derailed. An expert on artificial intelligence in banking details how Truist stays on track.
How Branding Pays Off in the Bottom Line and in Tough Times
In the wake of so much banking turbulence this spring, one clear lesson is how branding has powerful benefits that help boost the bottom line.
The Biggest Challenges and Opportunities for Credit Unions from a Marketing Perspective
Credit unions view relationship marketing and artificial intelligence as big opportunities. But they also have some challenges banks don't have to worry about.
