How Comerica Bank is Tapping Voice AI to Improve Its Call Centers
The bank is using artificial intelligence to improve CX and has implemented voice authentication. An 'ecosystem' approach helps it keep. Read More
Articles About Technology Strategies
The Biggest Technology Trends That Will Disrupt Banking in 2020
The most significant tech advances for financial institutions will use 5G speed, integrate humans and digital and prepare for. Read More
Top 5 Digital Banking Transformation Trends Shaping 2020
Going into 2020, financial institutions will need to deliver simplicity, intuitive design and personalization that is not delivered. Read More
Apple Co-Founder Steve Wozniak On Technology, AI and Innovation in Banking
Steve Wozniak shares insights on privacy, education and entrepreneurship for the Banking Transformed. Read More
Banks Can’t Be Agile With Outdated Tech and a Legacy Core
Financial institutions can't hope to innovate like fintechs, big techs and savvier banks when clunky systems keep them out of the fast. Read More
Open Banking Fintech Partnerships Required For Better CX
Banks and credit unions need to build more partnerships with fintech firms to meet digital consumer experience. Read More
6 Steps to Improve Banking CX Through Artificial Intelligence
Half-baked thinking wastes financial institutions' money and time and won't produce the benefits that machine learning can. Read More
Critical Martech Priorities in Retail Banking for 2020
Putting together the right marketing technology for banks and credit unions calls for careful planning and putting the best people in. Read More
Building an AI-Powered Financial Institution
The use of AI as part of digital transformation in banking will reduce costs, improve the customer experience,and limit. Read More
5 Pivotal Technology Trends in Retail Banking
Open banking, digital assistants, and AI-driven personalization are among the big forces driving disruption in the financial industry. Read More
Crafting a Durable API Strategy for Financial Institutions
Bringing the full promise of application program interfaces to your financial institution demands setting a strategy for. Read More
Sound Strategy Must Come Before Open Banking Leap
Moving into open banking with no clear direction or game plan why will send your institution on a pointless and resource-wasting. Read More
How Will People Bank in the Future?
With AI, AR, voice and the cloud, consumers' options for running their financial affairs in the near future may be far different than today.. Read More
Major Strategic Priorities for Banks and Credit Unions in 2019
Banks and credit unions have wildly different strategic priorities for loan and deposit growth. But few are actually walking the. Read More
Digital Banking Strategies and Investments for 2019
With competition, consumer expectations and the need for improved cybersecurity increasing, banks need to improve digital. Read More
8 Technology Trends the Banking Industry Must Act On In 2019
More than ever, banking's future is shaped by technology. Two of the most important examples are use of AI for personalization and voice. Read More
Major Storm Clouds On The Digital Banking Horizon
Digital transformation within the banking industry is occurring much slower than needed to respond to both consumers and competitive. Read More
Top 10 Retail Banking Trends and Predictions For 2019
Banking trends and outlooks for 2019 from leaders and influencers in financial services, as well as financial institutions from around the. Read More
Three Inefficiencies Financial Institutions Must Correct Immediately
Automated solutions must be deployed by financial institutions of all sizes to streamline processes and improve the customer experience.. Read More
6 Financial Marketing Technology Trends You Must Watch in 2019
Banks and credit unions that neglect their martech stack and ignore key digital marketing trends will get. Read More
3 Ways UX Design Can Improve Consumer Satisfaction and Increase Revenue
Bad mobile banking experiences turn off consumers when they seek ease. Improve the user experience — or watch them. Read More
Retail Banking Lagging in Process Automation, Despite Benefits
You can blame IT for lack of progress in banking automation. The tools exist, but retail banking executives need to be on board.. Read More