Coronavirus Forcing Financial Institutions to Revamp Contact Centers
Impact hits training, technology, resilience and operations as consumers seek answers. Home-based agents and gig workers are two. Read More
Article Archive: Technology Strategies
Run Your Bank in the Cloud: Crazy or Fintech Smart?
Two traditional banks kiss antiquated technology goodbye and stake their future on the public cloud to cut cost and speed up. Read More
What’s Changing and What Isn’t in Banking’s Next Decade
Bankers, consultants and researchers identify the most significant retail banking trends in technology, talent, purpose and. Read More
New Tech Platforms Hold the Key to Retail Banking’s Future
Core system replacement is not required for banks and credit unions to compete at 'fintech speed,' but modern tech approaches must be. Read More
Financial Institutions Taking Innovation Shortcuts with Fintech Deals
Both banks and credit unions are lagging with key technologies like artificial intelligence, prompting their fintech reassessment.. Read More
Digital Transformation Requires More Than Technology Upgrades
Focusing only on the technological aspects of digital banking transformation overlooks some of the most important aspects needed to. Read More
Fintech Adoption in North America Lags Global Acceptance
Analysis of significant variances in fintech adoption globally and what can be done by banks to retain market. Read More
Why Building Digital Banking In-House Can Work for Small Institutions
One community institution's success with an unconventional approach to digital transformation may offer lessons (and hope) to. Read More
How Comerica Bank is Tapping Voice AI to Improve Its Call Centers
The bank is using artificial intelligence to improve CX and has implemented voice authentication. An 'ecosystem' approach helps it keep. Read More
The Biggest Technology Trends That Will Disrupt Banking in 2020
The most significant tech advances for financial institutions will use 5G speed, integrate humans and digital and prepare for. Read More
Top 5 Digital Banking Transformation Trends Shaping 2020
Going into 2020, financial institutions will need to deliver simplicity, intuitive design and personalization that is not delivered. Read More
Apple Co-Founder Steve Wozniak On Technology, AI and Innovation in Banking
Steve Wozniak shares insights on privacy, education and entrepreneurship for the Banking Transformed. Read More
Banks Can’t Be Agile With Outdated Tech and a Legacy Core
Financial institutions can't hope to innovate like fintechs, big techs and savvier banks when clunky systems keep them out of the fast. Read More
Open Banking Fintech Partnerships Required For Better CX
Banks and credit unions need to build more partnerships with fintech firms to meet digital consumer experience. Read More
6 Steps to Improve Banking CX Through Artificial Intelligence
Half-baked thinking wastes financial institutions' money and time and won't produce the benefits that machine learning can. Read More
Critical Martech Priorities in Retail Banking for 2020
Putting together the right marketing technology for banks and credit unions calls for careful planning and putting the best people in. Read More
Building an AI-Powered Financial Institution
The use of AI as part of digital transformation in banking will reduce costs, improve the customer experience,and limit. Read More
5 Pivotal Technology Trends in Retail Banking
Open banking, digital assistants, and AI-driven personalization are among the big forces driving disruption in the financial industry. Read More
Crafting a Durable API Strategy for Financial Institutions
Bringing the full promise of application program interfaces to your financial institution demands setting a strategy for. Read More
Sound Strategy Must Come Before Open Banking Leap
Moving into open banking with no clear direction or game plan why will send your institution on a pointless and resource-wasting. Read More
How Will People Bank in the Future?
With AI, AR, voice and the cloud, consumers' options for running their financial affairs in the near future may be far different than today.. Read More
Major Strategic Priorities for Banks and Credit Unions in 2019
Banks and credit unions have wildly different strategic priorities for loan and deposit growth. But few are actually walking the. Read More