Articles about digital banking, online banking strategies and trends in digital banking, with insights on the digital banking tools banks need.
With consumers expecting more from digital banking — and increasingly frustrated when it doesn't work— these new app features go beyond transactions, aimed at improving financial management and user experiences.
Consumers Are Less Happy with Digital-Only Banks (Here’s Why)
Satisfaction with direct banks takes a surprising hit during the pandemic 'stress test.' The two main causes relate to all institutions.
Will Regional Banks Survive in the Digital Future?
Advanced digital players beating mid-cap regional banks for new accounts with speed, simplicity and personalization.
Activating Digital Banking: It’s Do or Die (or Be Left Behind)
The digital game has changed – employees and consumers need to understand the basics and the full capabilities of mobile and online banking.
Rethinking the Future of Distribution
What is the role in the modern banking distribution strategy? Mark Aldred, head of international sales at Auriga talks how banks can embed banking deeper into people's lives.
How the Best in Banking Are Marketing Their Mobile Apps
With so much riding on digital channels, how banks, credit unions and neobanks promote their apps is critical to adding (and holding) users.
How a Small Bank’s Big Bet on Digital-Only Paid Off
The BankMD brand is thriving where Chase and others have flopped. Tailored high tech helps differentiate it from fintechs and big banks.
Pandemic Pushed Consumers to Digital Banking (And Away From Banks)
Research shows fintechs and neobanks benefiting more than traditional institutions from the shift to digital channels triggered by Covid-19.
How Mobile Deposits Are Broken (And How to Fix Them)
While some mobile banking apps' check capture functions have improved tremendously, many institutions need to step things up.
How to Reboot Banking Channels As Pandemic Restraints Are Eased
Paradoxically, the increased use of digital banking will demand banks and credit unions devote more attention to the human element.
Rethinking Checking Account Strategy in a Digital Banking World
Neobanks steal primary accounts from financial institutions that haven't updated their view of checking. The antidote is straightforward.
Digital Culture: The Missing Piece in Digital Banking Strategies
Many banking providers are so focused on digital strategy and new technologies that they ignore how their people fit into the puzzle.
Mobile Banking Apps Failing in Key Areas of CX
Traditional institutions must remember they are competing with every mobile app's look and feel, not just fintechs, neobanks and other banks.
People Think Their Bank Should Be Calling Them More Often
People want a phone call from their banking provider if something happens. But, when they don't recognize the number, why would they pick up?
Online and Mobile Banking Adoption Soars, Setting New Benchmarks
Use of digital banking tools skyrocketed during the pandemic. Is your financial institution keeping up, and how much room for growth is left?
Lack of Digital Maturity Threatens Survival of Banks Worldwide
The growing gap in digital capabilities between community institutions and big banks could spell doom for many if they don't quickly adjust.
Why Banks Must Take PayPal’s ‘Super App’ Seriously
People want their financial lives simplified, which is why PayPal says it is turning its digital wallet into a 'super app' to rule them all.
5 Things You Must Do to Become a True Digital Banking Competitor
Functionality is the foundation, but it won't differentiate your institution. Four other user experience elements are required.
The Digital Bank Growing Like Crazy (& Earning Record Profits)
One of the first direct banks in the US takes a different approach to disruption, with a full-service balance sheet and not just a slick app.
3 Steps to Embracing a Digital-First Approach to Banking
With the acceleration of digital, banks and credit unions must shift their mindset from transactions to personalized experience and guidance.
Can Digital Transformation Become Too Much of a Good Thing for Banks?
All-digital all the time is the fintech-inspired rage, but as cost-cutting, competition and COVID drive more automation, humanity gets lost.
Who Wins the UX Arms Race: Traditional Banks or Neobanks?
How does PNC stack up against fintechs SoFi and Revolut for digital banking functions? This comparison uncovers some surprises.
How Huntington Bank Has Quietly Become a Digital Powerhouse
This midwestern institution is challenging both megabanks and neobanks with some of the most innovative digital banking solutions around.
