Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
Financial organizations must address privacy issues with their use of AI — or face legal risks that could undermine the technology's benefits.
Artificial Intelligence, Algorithms, Big Data & The Future of Banking
Futurist Mike Walsh discusses how banking leaders must use data, analytics and tech to change their culture, strategy and business models.
AI Finally Makes Micro Segmentation a Reality for Financial Marketers
Machine learning enables banks and credit unions to shift from life-stage segmentation to messaging that targets small clusters of consumers.
The Best Global Banking Innovations
The world's most innovative banks leveraged digital technologies and advanced analytics to generate improved CX and stronger brands.
6 Steps to Improve Banking CX Through Artificial Intelligence
Half-baked thinking wastes financial institutions' money and time and won't produce the benefits that machine learning can produce.
The Top 7 Digital Transformation Trends in Banking
Fast-moving changes impact consumer expectations, competition, business models, the need for digital-ready talent and profitability.
How Smaller Banks Can Win the Mobile Banking Arms Race
The future of mobile banking competitiveness will not be based on quantity of capabilities, but on the quality of mobile advice.
Building the ‘Intelligent Bank’ of the Future
Financial institutions must decide how to prioritize investments to respond to fast technological and competitive changes in the industry.
The Bank of the Future Will Have Data Vaults and Money Vaults
The role of banks in the future will be as secure contextual data repositories in an open banking ecosystem.
AI Advantages in Banking Grow, Adding Pressure for Broad Adoption
Artificial intelligence is critical to digital banking transformation, improving innovation and delivering proactive contextual solutions.
Can Robots Write Better Financial Ad Copy Than You?
Think of artificial intelligence not as your replacement but as a financial marketing assistant that can help bank and credit union brands.
Data and AI Power the Future of Customer Engagement in Financial Services
Creating the ultimate customer experience requires that financial institutions build systems to deliver real-time insights.
Building an AI-Powered Financial Institution
The use of AI as part of digital transformation in banking will reduce costs, improve the customer experience,and limit risks.
How BankMobile Uses AI to Streamline the Experience
Mobile banking pioneer's leader says it's time banks bypass AI paranoia and bring consumers the benefits of this technology.
Banking Brands Need AI to Keep Pace With Digital Giants
Before dismissing artificial intelligence as out of reach, banks and credit unions should consider collaboration as a way to tap AI's power.
BofA’s Surging Digital Assistant Signals a Turning Point in Retail Banking
The bank's chatbot, Erica, is growing rapidly, especially since adding proactive insights. But analysts hedge on calling it a win.
How Regions Bank Uses AI to Up Its CX Game (And Boost Revenue)
The big regional's ambitious journey to incorporate artificial intelligence software offers financial marketers many lessons.
Power of Digital Insights Determines Fate of Today’s Banking Providers
The deployment of digital tools that turn data into proactive consumer insights will determine the fate of retail banks and credit unions.
Artificial Intelligence and the Future of Autonomous ‘Hands-Free’ Banking
In the future, artificial intelligence powering people's personal finances could become as commonplace as self-driving autonomous cars.
How Two Banks Are Chasing The AI Dream
To tap the exciting potential artificial intelligence affords, financial marketers must learn from the early success of others.
Today’s Digital Assistants Must Become Tomorrow’s Bot-Powered Banking Coaches
What's next in the future of chatbots? Experts lay out the financial industry's path forward for bot-powered insights delivered via voice or text.
The Best Global Innovations in Banking for 2018
The world's most innovative banks were recognized by Efma and Accenture, highlighting the power of digital technologies and a customer focus.
Financial Institutions Failing To Humanize Digital Banking Experiences
Banks and credit unions must go beyond ease and simplicity in delivering digital banking services, humanizing the engagement process.
