Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
Common missteps — trying to solve too simple tasks with AI, not appreciating the human element — will all cause your AI projects to flop.
Banks & Credit Unions Must Get Serious About Marketing Automation Now
Personalized marketing is no longer optional, but the only way banks and credit unions can pull it off is with an automation platform.
How to Supercharge Customer Communications with AI
How banks communicate with your consumers — even in those challenging marketing communications — is critical to increasing consumer loyalty.
Banking Execs Say AI Will Separate Winners From Losers
Increased acceptance of data sharing by consumers (thanks to Netflix) enables banks and credit unions to ramp up artificial intelligence use.
Chatbots to the Rescue: How Conversational AI Will Save Call Centers
The pandemic has placed tremendous pressure on call centers, forcing banking providers to pursue more 'natural language' chatbots.
How Fintech Unicorn Lemonade is Disrupting Insurance
Lemonade, a fintech unicorn, is rattling the insurance industry. Its CEO Daniel Schreiber joins Jim Marous to talk about the technology it's integrating and its business model.
How Algorithms Will Reshape the Entire Banking Landscape
'Self-driving' banking will increasingly become the norm for consumers and businesses as AI-powered apps handle financial decision making.
Financial Marketing During Times of Disruptive Change
Financial institutions, if they want to create brand loyalty with customers, should leverage data and advanced analytics, says Salesforce's Rohit Mahna.
How Artificial Intelligence Can Revolutionize Banking
Artificial intelligence is revolutionary, but it also comes equipped with many flaws. Emerj's Dan Faggella talks the potential roadblocks of AI and what banks should beware of.
Rethinking Financial Services with Artificial Intelligence Tools
AI should tailor what institutions offer to the needs of everyone they serve, instead of forcing them into traditional molds more quickly.
Artificial Intelligence Could Make Bank Overdraft Fees Obsolete
Fintech and neobank competition will end this nuisance charge sooner rather than later. Why not find a way to improve customer experience?
Artificial Intelligence in Banking: More Hype Than Reality
Data-powered tools can greatly enhance CX through personalization, but mainly are being used to reduce cost and control risk.
How Comerica Bank is Tapping Voice AI to Improve Its Call Centers
The bank is using artificial intelligence to improve CX and has implemented voice authentication. An 'ecosystem' approach helps it keep pace.
Top 5 Digital Transformation Trends Shaping Banking
Going into 2020, financial institutions will need to deliver simplicity, intuitive design and personalization that is not delivered today.
Apple Co-Founder Steve Wozniak On Technology, AI and Innovation in Banking
Steve Wozniak shares insights on privacy, education and entrepreneurship for the Banking Transformed podcast.
AI and the Voice-First Revolution
Multiplex's Brian Roemmele was looking at AI in banking before it was cool. The voice-first, digital-first will catch up to the financial institutions who ignore the new trends in the industry.
Artificial Intelligence, Algorithms, Big Data & The Future of Banking
Futurist Mike Walsh discusses how banking leaders must use data, analytics and tech to change their culture, strategy and business models.
AI Finally Makes Micro Segmentation a Reality for Financial Marketers
Machine learning enables banks and credit unions to shift from life-stage segmentation to messaging that targets small clusters of consumers.
The Best Global Banking Innovations
The world's most innovative banks leveraged digital technologies and advanced analytics to generate improved CX and stronger brands.
6 Steps to Improve Banking CX Through Artificial Intelligence
Half-baked thinking wastes financial institutions' money and time and won't produce the benefits that machine learning can produce.
The Top 7 Digital Transformation Trends in Banking
Fast-moving changes impact consumer expectations, competition, business models, the need for digital-ready talent and profitability.
How Smaller Banks Can Win the Mobile Banking Arms Race
The future of mobile banking competitiveness will not be based on quantity of capabilities, but on the quality of mobile advice.
Building the ‘Intelligent Bank’ of the Future
Financial institutions must decide how to prioritize investments to respond to fast technological and competitive changes in the industry.
