The latest news about banking technology trends and the IT investments banking execs are making in new digital banking technologies, the cloud, and innovative software solutions.
With new customer service mandates coming from the CFPB, financial institutions must provide easy access to live agents and disclose use of AI to improve service quality.
Banking Technology: What’s Hot and What’s Not for 2022 and Beyond
What's hotter than the Metaverse for banking? Quite a lot, including specific applications of artificial intelligence and 5G service.
Sorting Out If and How Banks Should Launch a Digital Bank
Launching a digital bank isn't an easy decision, but could be crucial. One of the biggest questions is: Build or buy the technology?
Is Voice-Based Digital Banking Finally Catching On?
Voice banking didn't live up to the early pre-pandemic hype, but interest in using the voice banking channel is rising, especially in cars.
5 Reasons Every Bank Must Have a Virtual Banking Assistant
The ability of AI-powered chatbots to improve both customer experience and bank efficiency has thrust the solution into the spotlight.
Retail Banking Tech Trends: Three Execs Share Their 2022 Strategies
Here's why ITMs, chatbots, tablet-equipped branch employees and flexible staffing models dominate the current banking landscape.
Explainer: What Is ‘Low-Code/No-Code’ and How Can It Change Banking?
Reaching goals for speed to market and innovation may require more financial marketers to use this new type of 'building-block software.'
Why the Cloud is Critical to Your Digital Banking Strategy
Cost reduction is no longer the main driver for adopting cloud technology solutions, the real value is in revenue growth and agility.
Using Technology to Break Down the Operation Silos in Banking
Workload automation can help eliminate internal data and product barriers, aiding digital transformation and easing the talent squeeze.
Core Banking Tech Provider: It’s Game Over for Legacy Systems
The cloud is banishing clunky digital technology. So says the CEO of a Big Three tech provider, who is staking his company's future on it.
Banks in the Metaverse: Why Get In Early and Three Ways to Start
Facebook is big into the metaverse. Chase is in, too. Here's what the rest of banking should know if they want to enter this virtual space.
Russia’s War with Ukraine Puts Banking on High Alert for Cyberattacks
There’s growing risk Russian hackers could attack key U.S. targets — including banks and credit unions — with greater intensity than before.
Broken Banking Sales: How to Fix, Scale and Transform
Learn how to deliver financial check-ups that drive branch traffic and increase engagement with a virtual financial coach.
Two Innovative Banking Technologies for The Years Ahead
Quantum computing and edge computing may seem complex to most bankers, but their potential to improve credit, analytics and risk is huge.
4 Ways Digital CX Leaders Can Use Open Banking and APIs
Refocusing on what consumers really want from open banking and using the technology to save them time and effort are essential.
2022 Trends Reflect a New Era for Banking
To succeed, banks will need to be proactive, forward-looking and open to change, as opposed to building business models around old paradigms.
Four Technology Trends Radically Altering the Banking Model
2022 looks to be a turning point for the industry amid the rise of platform business models, ecosystems, AI and end-to-end digitization.
Technology Is Only One Piece of True Digital Transformation Puzzle in Banking
Banks and credit unions have readily embraced 'digital transformation,' but few understand what it entails beyond customer-facing apps.
Technology Drives the Customer Experience at Chase
The digital customer experience in banking had never been more important as it was during the Covid pandemic. Chase Bank navigated the process smoothly and here's how, says its chief innovation officer Gill Haus and chief product officer Rohan Amin.
AI Technology Can Assist Financial Institutions with Staffing Shortages
The 'Great Resignation' is an ongoing challenge. Here's how banks and credit unions can insulate their call centers from the staff shortfall.
For AI to Pay Off, Financial Institutions Must Avoid ‘Shiny Object Syndrome’
'We need to do AI' is not a plan. Artificial intelligence can be critical to solving banking challenges, but they must be clear first.
The Future of Banking When a ‘New Normal’ Has Yet to be Defined
With the future still undefined, banks need to rethink business models and be prepared for a permanent hybrid work environment.
Banking on Artificial Intelligence in Video Surveillance
Pairing network video systems with AI creates opportunities for banks and credit unions to improve security and customer safety in branches.
