The latest news about banking technology trends and the IT investments banking execs are making in new digital banking technologies, the cloud, and innovative software solutions.
In his annual management letter, Jamie Dimon, JPMorgan Chase chairman and chief executive, analyzes the impact of three key technologies.
Technology Drives the Customer Experience at Chase
The digital customer experience in banking had never been more important as it was during the Covid pandemic. Chase Bank navigated the process smoothly and here's how, says its chief innovation officer Gill Haus and chief product officer Rohan Amin.
AI Technology Can Assist Financial Institutions with Staffing Shortages
The 'Great Resignation' is an ongoing challenge. Here's how banks and credit unions can insulate their call centers from the staff shortfall.
For AI to Pay Off, Financial Institutions Must Avoid ‘Shiny Object Syndrome’
'We need to do AI' is not a plan. Artificial intelligence can be critical to solving banking challenges, but they must be clear first.
The Future of Banking When a ‘New Normal’ Has Yet to be Defined
With the future still undefined, banks need to rethink business models and be prepared for a permanent hybrid work environment.
Banking on Artificial Intelligence in Video Surveillance
Pairing network video systems with AI creates opportunities for banks and credit unions to improve security and customer safety in branches.
Retooling Bank Technology to Reduce Friction for Consumers
To move forward into the engagement banking era, banks and credit unions can no longer afford to rely on an outdated technology stack.
One Key Martech Tool Financial Marketers Should Use to Leverage Data
Customer data platforms can transform how financial institutions run marketing campaigns. Here's how CDPs work and the benefits they bring.
Digital Banking Transformation to Focus on Channels & Analytics in 2022
Banks and credit unions will need to modernize back-office processes to complete the journey to becoming digital-first institutions.
Headed for the Metaverse: Banks’ Use of Virtual Reality Is on the Rise
Financial institutions have only begun to scratch the surface of how VR and AR may be used for customer interaction as well as staff training.
The Straightforward Solution for Banking’s Overloaded Contact Centers
Tech-only remedies could degrade service, but a combination of human-centric and conversational AI can reduce the strain and retain good CX.
Poor Lead Management Practices Cost Banks More Than Lost Sales
Not only revenue is at risk, but your reputation (because of redlining). The right tech and methods can aid financial marketers with both.
How RBC’s AI-Powered Digital Assistant Doubled Mobile Engagement
Success with the bank's 'NOMI' app showcases the future of retail banking through the predictive use of artificial intelligence.
The Rise of Technosocialism: An Opportunity of a Lifetime
Technosocialism is inevitable, says Brett King, founder of Moven. It comes as climate change, AI, economic and social standards change.
Customers Bank Pursues High-Tech, Branch-Light National Strategy
Next-generation management puts more chips on digital for all customers, but sees a critical role for humans on the business-banking side.
Why Chatbots Fail in Banking
Growth of these AI-powered tools is rising, but they get mixed reviews. When they come up short, the problem usually isn't the technology.
Big Breakthroughs as Banking in the Cloud Replaces Legacy Systems
Chase, First Horizon, Live Oak Bank and others have shifted major parts of their core systems to the public cloud, marking a turning point.
How to Build a Hybrid Digital-First Bank from Scratch
New Florida institution, built by two banking veterans on a modern tech platform, may be what the start-up of the future will look like.
4 Tech-Driven Forces That Could Bulldoze Banks Off the Map
Moody's report forecasts cloudy days ahead for traditional financial institutions, with potential economic storms in the offing.
4 Reasons Why Your Financial Institution’s Chatbot Project Failed
Several common, but avoidable, issues can negatively impact chatbot user experience, derailing your success and costing you customers.
5 Key Strategies to Maximize Your Institution’s Marketing Reach & Impact
Financial marketing experts weigh in on five strategies to effectively grow your financial institution's brand and business.
Bank Regulators Set Risk Guidance for Fintech Partnerships
The framework aims to ensure community banks make good choices, so it takes everything into account, including funding, management depth, business recovery strength and more.
How 5G Will Reshape the Future of Digital Banking & Payments
The pace of digital transformation will rocket as vastly increased network speed and connectivity empowers both banks and their competitors.
