The latest news about banking technology trends and the IT investments banking execs are making in new digital banking technologies, the cloud, and innovative software solutions.
With new customer service mandates coming from the CFPB, financial institutions must provide easy access to live agents and disclose use of AI to improve service quality.
How Two Credit Unions Grew Loan Volume with ITM Teller Lines
Branches with ITM teller lines and a smaller footprint have their appeal in both cost savings and growth opportunities. But is your market is ready for it? Mutual 1st Federal Credit Union has found answers.
Why Banking Needs to Embrace Radical Change in Turbulent Times
An industry challenged on all sides by new technologies, new competitors and circling regulators cannot afford to play defense.
How OpenAI’s Turmoil Could Impact Banking’s Use of Generative AI
Updated: What does OpenAI's disruptive week mean for responsible and beneficial AI adoption in the financial services industry?
Instant Payments: How to Navigate the FedNow Revolution
Here are some of the key lessons learned from the first months of FedNow, from the Fed and an early adopter.
Stop Fretting About Musk’s ‘Superapp:’ Just Make Your Own App Better
Elon Musk has reignited banking fears about 'superapps.' But remain calm: Superapps are hard, and U.S. consumers may not want one.
How 3 Banking Leaders Partnered with Fintechs for Growth
To grow beyond their branch footprints, more banks are launching either BaaS or digital banking brands. As varied as these plans are, they have one element in common.
Faster Access to Funds Could Reshape the Battle for Deposits
As the industry works toward real-time payments, technology is opening the door to a new opportunity: Faster funds availability for small businesses and consumers when they deposit checks.
Why ITMs Fail (And How To Make Them Successful)
Banking executives hear a lot about Apple stores as a model for future branches. But what makes one modernized branch more successful than another?
Small Business Lenders Must Get Ready for New Data-Reporting Requirements
As small business lenders plan their tech budgets, they should keep the CFPB's final rule implementing Section 1071 of the Dodd-Frank Act top of mind.
Navigating the Future of Hybrid Cloud in Finance
Judith Pinto and Prakash Pattni from IBM discuss how hybrid cloud unlocks new opportunities by supporting workloads, fostering innovation, and managing risk.
Data on the Move: What It Is and How to Keep It Safe
A data security specialist offers an overview of four tech tools for keeping banking data safe from breaches at the point when it is most at risk.
ChatGPT in Banking: Balancing Its Promise and Its Risks
Technology thought leader Brian Roemmele wants generative AI models to transform banking in positive ways and suggests ways to avoid pitfalls.
The Security Imperative of Banking Transformation
Our interview with Michael Wiley from F5 focuses on creating seamless behind-the-scenes security that lets customers enjoy straightforward, intuitive interfaces.
Webinar: Transforming CX in Financial Services with Generative AI
Discover a proven roadmap for harnessing the power of LLMs and Generative AI in your customer service organization.
Is ChatGPT Ready for Banking? Yes and No
Think twice before you set generative AI loose to handle customer service. What private customer information could it expose to the world?
Digital Transformation: Pursue Progress Now, Perfection Later
Chasing perfection often delays deployment and denies customers cutting-edge experiences. Bankers should embrace progress as their goal.
The Tech Strategy You Need to Deal with Disruption in Real Time
The massive disruption in payments hints at what open banking will spark for all of U.S. financial services. Is your tech strategy ready for this?
How Two Financial Institutions Dusted Off E-Signature and Won Adoption
E-signature appeared in banking 20 years ago. What was supposed to be a simple tech purchase turned out to be not so. Here’s how two institutions left pen-on-paper signatures behind for good.
Webinar: Building the Bank Data and Tech Toolkit
By taking steps to build more meaningful personal relationships, U.S. banks could boost revenue from primary customers up to 22%. Learn how.
Truist and IBM Explore What Quantum Computing Can Do for Banking
Personalization, cybersecurity and artificial intelligence are just a few use cases for quantum computing that Truist and IBM will research.
Retail Banking Priorities Have Shifted in 2023
Which priorities are gaining traction? And which are losing steam? One key to success in digital banking transformation is flexibility.
The Art of Pricing: Growing Loans and Deposits by Optimizing Rates
Banks and credit unions can win more business by using pricing models that take into account everything they know about customers.
