Two Innovative Banking Technologies for 2022 and Beyond
Quantum computing and edge computing may seem complex to most bankers, but their potential to improve credit, analytics and risk is huge.
Banking Technology
The latest news about banking technology trends and the IT investments banking execs are making in new digital banking technologies, the cloud, and innovative software solutions.
4 Ways Digital CX Leaders Can Use Open Banking and APIs
Refocusing on what consumers really want from open banking and using the technology to save them time and effort are essential.
2022 Trends Reflect a New Era for Banking
To succeed, banks will need to be proactive, forward-looking and open to change, as opposed to building business models around old paradigms.
Four Technology Trends Radically Altering the Banking Model
2022 looks to be a turning point for the industry amid the rise of platform business models, ecosystems, AI and end-to-end digitization.
Technology Is Only One Piece of True Digital Transformation Puzzle in Banking
Banks and credit unions have readily embraced 'digital transformation,' but few understand what it entails beyond customer-facing apps.
AI Technology Can Assist Financial Institutions with Staffing Shortages
The 'Great Resignation' is an ongoing challenge. Here's how banks and credit unions can insulate their call centers from the staff shortfall.
For AI to Pay Off, Financial Institutions Must Avoid ‘Shiny Object Syndrome’
'We need to do AI' is not a plan. Artificial intelligence can be critical to solving banking challenges, but they must be clear first.
The Future of Banking When a ‘New Normal’ Has Yet to be Defined
With the future still undefined, banks need to rethink business models and be prepared for a permanent hybrid work environment.
Banking on Artificial Intelligence in Video Surveillance
Pairing network video systems with AI creates opportunities for banks and credit unions to improve security and customer safety in branches.
Retooling Bank Technology to Reduce Friction for Consumers
To move forward into the engagement banking era, banks and credit unions can no longer afford to rely on an outdated technology stack.
One Key Martech Tool Financial Marketers Should Use to Leverage Data
Customer data platforms can transform how financial institutions run marketing campaigns. Here's how CDPs work and the benefits they bring.
Digital Banking Transformation to Focus on Channels & Analytics in 2022
Banks and credit unions will need to modernize back-office processes to complete the journey to becoming digital-first institutions.
Headed for the Metaverse: Banks’ Use of Virtual Reality Is on the Rise
Financial institutions have only begun to scratch the surface of how VR and AR may be used for customer interaction as well as staff training.
The Straightforward Solution for Banking’s Overloaded Contact Centers
Tech-only remedies could degrade service, but a combination of human-centric and conversational AI can reduce the strain and retain good CX.
Poor Lead Management Practices Cost Banks More Than Lost Sales
Not only revenue is at risk, but your reputation (because of redlining). The right tech and methods can aid financial marketers with both.
How RBC’s AI-Powered Digital Assistant Doubled Mobile Engagement
Success with the bank's 'NOMI' app showcases the future of retail banking through the predictive use of artificial intelligence.
Customers Bank Pursues High-Tech, Branch-Light National Strategy
Next-generation management puts more chips on digital for all customers, but sees a critical role for humans on the business-banking side.
Why Chatbots Fail in Banking
Growth of these AI-powered tools is rising, but they get mixed reviews. When they come up short, the problem usually isn't the technology.
Big Breakthroughs as Banking in the Cloud Replaces Legacy Systems
Chase, First Horizon, Live Oak Bank and others have shifted major parts of their core systems to the public cloud, marking a turning point.
How to Build a Hybrid Digital-First Bank from Scratch
New Florida institution, built by two banking veterans on a modern tech platform, may be what the start-up of the future will look like.
4 Tech-Driven Forces That Could Bulldoze Banks Off the Map
Moody's report forecasts cloudy days ahead for traditional financial institutions, with potential economic storms in the offing.
4 Reasons Why Your Financial Institution’s Chatbot Project Failed
Several common, but avoidable, issues can negatively impact chatbot user experience, derailing your success and costing you customers.
