Innovation in Banking Goes Beyond Open Spaces and Lattes
Innovation in financial services requires top management commitment and a test and learn mentality that encourages challenging status quo.
Articles about bank and credit union branch design, architecture, interior design, branch merchandising, ATMs, video tellers, interactive teller machines, branch technologies, and retail branch experience strategies in banking.
As it builds branches to push into new markets, BofA focuses on gathering deposits and dispensing advice. The bank also revamped older branches to remove teller lines.
Innovation in financial services requires top management commitment and a test and learn mentality that encourages challenging status quo.
Do consumers really 'want' to use a branch bank, or has banking not delivered digital solutions that provide value and convenience?
Piraeus Bank in Greece has combined the best of digital with the warmth of human interaction in their e-branch design and remote teller tech.
Banks and credit unions are rethinking their branch experience, trying to create environments that are more personal, immersive and relevant.
The new BFF mobile app — short for 'Best Financial Friend' — lets customers interact with a personal banker via voice, video or chat.
Check out this massive gallery with over 100 photos of different branch projects from financial institutions around the world.
Your branch signage strategy should include brand-level messages, semi-permanent product displays, and campaign promotional locations.
The Virgin Money Lounge in Sheffield is undeniably the most unique — and fun — retail location the banking industry has ever seen.
Consumers say basic customer service issues and security concerns are the two most important factors influencing where they bank.
Branch transformation is one of the most challenging projects for a bank, involving premises, processes, people and technologies.
Research suggests that quality service trumps online convenience as consumers continue utilizing branches.
What's the right branch model? That depends on your audience, your market, your retail delivery strategy, and your growth goals.
Manual tasks across channels is costly. And while AI is hot, there’s a simpler way to bring efficiency that many bankers have overlooked.
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There are 90,000 branches in the US. But are they obsolete? Should they be shuttered, or can they be saved with strategic design?
Combining high touch with high tech is a formula for success for legacy financial institutions wanting to optimize the customer journey.
Lower bank branch use, combined with higher digital banking comfort levels is providing opportunities for growth across demographic segments.
Can you imagine a full-service branch that measures only 160 square feet? Here's how banks are experimenting with bite-sized pop-up branch designs.
Bring face-to-face interactions back to banking with local community events that drive people back into branches.
Let consumers use your mobile app to schedule appointments with bankers and drive more branch traffic during off-peak hours.
Branches are still important to consumers, even if they rarely use them. That's why it's critical to squeeze value out of every square foot.
For every statistic that proves a point, you can probably find two that refute it — particularly true with respect to the future of bank branches.
Consumer visits to retail branches will drop 36% in the next five years, forcing banks and credit unions to explore increasingly extreme cost-cutting measures.
With advances in data analysis and digital technologies, do bank branches have advantages over artificial realities such as virtual, augmented and mixed reality?
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