Back in action with fresh billions, the Paycheck Protection Program demands fast processing but lenders must beware of dishonest applicants.
Shanghai-based Richard Turrin lives the 'new normal' COVID-19 ushered into China. From transportation to payments, life's very different.
Data is the make or break factor for banks and credit unions. Inefficient tools and poor communication will block the way if not addressed.
Social media is a shifting target for banks and credit unions. The key is a coordinated organic and paid strategy. Here's how to pull it off.
Having any mobile product helped financial institutions serve people during the contagion. But 'adequate' won't cut it in the new reality.
Six steps taken now can help banks and credit unions bolster sales in a difficult and sensitive new environment.
Disrupting the coronavirus-related barriers to recovery could someday rank among digital innovators' top achievements.
Coronavirus worries favor digital channels and hijacked banking's agenda. Increasingly adoption is a matter of 'how fast,' not 'should we.'
In the rush to deal with a unique situation, even the largest institutions have stumbled. Three tips can help improve Phase Two engagement.
Coronavirus impact on jobs will drive collections issues. Lenders must blend human and tech efforts to treat people well but ensure recovery.
Dealing with 'PPP' crush will impact brand impressions long beyond coronavirus. Five tips will help banks and credit unions come out ahead.
If COVID-19 stopgap solution for isolation evolves into a new normal, financial services needs will shift dramatically — and often painfully.
An 8-point plan for community bank and credit union marketers to bring the best of their institutions to communities during the pandemic.
It’s mission-critical for banks and credit unions to give customers the confidence and know-how to bank digitally during coronavirus pandemic.
Coronavirus atmosphere demands fresh ideas on what bank and credit union marketing should be doing, and judgment for what it shouldn't.
Innovative and paying attractive rates, neobanks have depended on investors to subsidize unprofitable operations. The party is over.
Major changes will confront bank and credit union leaders in the near future, including need for efficiency, advisory, and universal bankers.
Making virtual contact with 1 or 100 via video platforms can help connect financial institutions to their markets with no coronavirus risks.
Appointment scheduling apps have come into their own as banks and credit unions seek to manage limited branch visits during COVID-19 crisis.
The ramifications and difficulties of coping with COVID-19, if handled well, could assist banking to rebuild trust. Marketing's role is key.
Relying just on relationships, without a commitment to quickly adopt new digital products and channels, will only lead to the exit door.
Institutions have resisted cooperating with third parties to open their consumer bases to outsider, but more use of APIs may unlock the door.