Five ‘New Normal’ Imperatives for Retail Banking After COVID-19
Success will hinge on digital innovation to meet new competition, personalized service, redefining risk and managing a remote workforce.
Success will hinge on digital innovation to meet new competition, personalized service, redefining risk and managing a remote workforce.
Even before COVID socked the economy community banks and credit unions saw local loan demand falling. Adapting a fintech technique may help.
The pandemic has made clear the need for financial institutions to reexamine back-end operations if they wish to truly transform digitally.
Better digital CX at financial institutions demands continual improvement. Human thought can't keep up, but artificial intelligence can.
COVID-19 exposed shortcomings in customer and employee communications, leading to a loss of confidence. The experience provides key lessons.
Skip the marketing-speak and talk to financial institution leaders in terms of how social campaigns can help meet business objectives.
The huge generation will inherit massive wealth, but are ill-equipped to deal with it. Here's how banks and credit unions can help.
Content marketing provides financial institutions with an effective middle ground between traditional media coverage and paid promotion.
Bank and credit union marketers can become so focused on COVID challenges that they may end up flat-footed when pent-up demand returns.
Consumers demand increasing agility and personalization out of mobile and other offerings. Data analytics can help banks deliver.
The PPP crush spotlighted banks' lack of digital progress, giving fintech lenders an opening. It's not too late to regain the edge.
Bank and credit union customers and employees have a strong preference for institutions exhibiting integrity, creating true differentiation.
Connect with your customers and provide lightning-fast support as effortlessly as texting friends. Two-way SMS text messaging is no longer optional.
Early financial support averted a depression, but conditions will deteriorate, impacting bank and credit union profits. How to prepare now.
How many clicks does it take to open an account digitally at your institution? Exceed 45 and neobanks will munch your lunch, post-Covid.
Having weathered the early part of the COVID crisis, banks and credit unions adopt further tech modernization to bring far-reaching change.
If revising customer journey maps is not feasible, bank and credit union marketers can obtain useful insights by creating service maps.
Draft your Millennial and Gen Z employees to reach out to these demographics to grow your institution's own cadre of influencers.
Digital channels will handle everyday banking for most people. Instead of smashing bricks and mortar, make an innovative change in its use.
Enhanced customer service and new product options are part of why financial institutions should prepare now for super-fast mobile networks.
Moving financial institutions into the 'new normal' means building on what still works from the 'old normal' and adopting coronavirus lessons.
COVID-19 has elevated digital payment use. To fully benefit, banks and credit unions need both great user experience and better controls.
Corporate social responsibility is now an expectation. CSR stories, if authentic, can boost consumers' trust in banks and credit unions.
Vericast’s 2024 Financial TrendWatch explores seven of today’s most critical financial services trends to provide a complete view of the current loyalty landscape.
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