Why Data Privacy Could Be Banks’ Next Big Competitive Battleground
Consumers now expect value in return for providing more data, yet most financial institutions still think of 'privacy' as. Read More
Article Archive: Branding
Financial Marketers Must Toss Meaningless Vanity Metrics That Don’t Sell
Touchy feely messages sent by banks and credit unions early in the pandemic didn't produce solid results. Here's what might have. Read More
Financial Marketers Can’t ‘Personalize’ Anything with Junky Data
At many banks and credit unions, creativity gets priority over data management. Here's how to make your customer information more useful.. Read More
Ally Bank Ads Contrast Old Dumb Money Against Clever Digital Options
Consumers spending too much time on banking due to antiquated methods is the target of the latest ads from the nation's largest direct. Read More
Truist’s New CMO Has Strong Views on Fintechs and Personalization
Vinoo Vijay, architect of Ally Bank's early marketing and a TD Bank alumnus, will help the SunTrust-BB&T megamerger deliver on its promise.. Read More
Successful Banking M&A Demands Creative Communication in 5 Key Areas
There’s no such thing as too much communication when executing mergers or acquisitions. That may actually be the key to your. Read More
COVID Forcing Major Changes to Bank Marketing in 2021 (and Beyond)
Lagging in AI, martech and personalization is a luxury banks and credit unions can no longer afford. Here's a plan of action for. Read More
Google’s Vision for the Future of Bank Marketing, AI, and Data
Why brand marketing still matters, as does customer lifetime value, even while data increasingly dominates bank and credit union ad. Read More
How to Protect Your Financial Brand’s Marketing Integrity and Compliance
Establishing a proactive marketing framework helps a successful financial institution to improve brand value while remaining. Read More
Wells Fargo Retail Chief Says COVID Won’t Kill Branches
Mary Mack, Wells Fargo's retail CEO, looks to banking's future and sees strong role for face-to-face service — but not banking as. Read More
How Financial Marketers Can Prevent Legal and Compliance Breaches
6 ways marketing technology can help financial institutions manage brand compliance issues before they blossom into regulatory. Read More
6 Ways Financial Institutions Can Keep Their Marketing Mojo
Bank and credit union marketers can become so focused on COVID challenges that they may end up flat-footed when pent-up demand. Read More
What Big Techs Like Apple Can Teach Banks About Brand Loyalty
The pandemic emphasizes the need for financial institutions to build better bridges to consumers by doing more to improve their. Read More
How This Ex-Umpqua Marketing Exec Will Shake Up Branding at BBVA Simple
Financial marketers should be reevaluating all they do as the 'new normal' takes form. They can no longer sell everything to. Read More
How Top Financial Institutions Keep Their Teams On-Brand and Compliant
A brand portal with workflow approvals, creative templates, brand education and an automated disclaimer engine is a key marketing. Read More
Finding Your Financial Institution’s ‘New Normal’ CX
If revising customer journey maps is not feasible, bank and credit union marketers can obtain useful insights by creating service. Read More
Differentiate or Die: Financial Institutions Must Rethink Brand Mission
Banking brands must differentiate themselves from others or face stagnation in a 'sea of sameness.' And it's not all about. Read More
Life After Lockdown: Finding a Relevant Brand Purpose is Vital for Banks
Too many financial institutions have undifferentiated brands and inconsistent digital CX, which will hinder them in the post-pandemic. Read More
Will Your Brand Dominate as Consumers Change Their Banking Habits?
Financial marketers must ask if their brand represents customers of today or of tomorrow. Market uncertainty only magnifies the. Read More
Why Financial Institutions Should Continue Advertising, But Differently
Profits are getting clobbered, but don't 'go silent' during coronavirus. Experts urge marketers to adjust their media channels and. Read More
Every Banking Brand Has a Story, But Marketers Must Tell Them Better
Storyteller Matt Luhn learned his craft at Pixar but also created leading-edge commercials. He has lessons for banks and credit. Read More
How Internal Brand Alignment Amplifies CX in Banking
Digital is key, but relationships create differentiation. For both to work together, banks and credit unions must improve internal branding. . Read More