Banking Transformed Podcast with Jim Marous
As the top banking podcast, the Banking Transformed podcast, hosted by Jim Marous, examines major leadership and cultural challenges in the banking industry and the impact of digital disruption on banking’s future. Listen to the brightest minds in the banking and business world and get ready to embrace change, take risks and disrupt yourself and your organization.
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Podcasts
How Gamification Can Increase Relationship Growth
Somebody is going to walk an extra lap around the block tonight because the ring on their watch isn’t closed. Nobody is paying them to do it.
Your Rewards Program Secret Weapon
The most valuable thing a rewards program does has almost nothing to do with the reward.
Bank of America’s Loyalty Rewards Reset
Bank of America dropped the $20,000 minimum. 5 million clients enrolled.
Marketing is Still Not AI Ready
2026 State of Financial Marketing report is available for free at digitalbankingreport.com.
The Technical Debt Your Vendors Control
Your vendor may own the technology debt. Your institution owns the consequences.
Fifth Third Succeeds Through Empowered Employees
Melissa Stevens has a rule at Fifth Third: your employees are your brand.
Banking’s AI Gap: Faster Tasks, Same Results
We won the adoption argument. Every hand in the room. And the income statement didn’t notice.
How to Find Real Differentiation in Banking
Most institutions aren’t undifferentiated. Their differences are unwitnessed.
Customer Experience, Straight Up, with Jay Baer
The more customers are treated like numbers, the more they will treat their financial institution as replaceable.
