Search Results: contextual analytics

Banks and credit unions desperately need stronger personalization models that create unique experiences and differentiate their brands.

Digital account opening has negatively impacted the value of new accounts in banking. New customer onboarding is the answer.

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes.

As banking executives define their goals, they must commit to simplifying the digital experience, leveraging data and honing human skills.

Finding the ideal mix of automation, experimentation, analytics and personalization dictates success or failure in the competitive struggle.

With consumer expectations outstripping institutions' ability to deliver strong CX, automation of engagement may be the only solution.

Digital experience gaps are causing banks and credit unions to lose ground. They can regain it by a singular focus on customer centricity.

With the rise of digital banking tools, banking providers must find ways to replicate the benefits of human interaction in digital channels.

A deeper dive into CX, beyond satisfaction surveys, provides banks and credit unions new ways to foster loyalty and increase revenue.

As we enter 2021, there is a customer experience disconnect between what a banking customer wants and what is being delivered.

Data maturity can be competitive differentiator in banking, where quality data and analytics improve business results.

People question the value of AI-enabled interactions, including basic chatbots. Six steps can accelerate AI's impact on customer experience.

In uncertain times, the commitment to being a digital banking champion is more important than ever, providing financial growth and resilience.

The pandemic accelerated the transition to digital, but for most banks the shift is far from complete and must become a priority.

The pandemic increased the importance of digital transformation. Financial institutions must move forward aggressively to succeed.

Lagging in AI, martech and personalization is a luxury banks and credit unions can no longer afford. Here's a plan of action for change.

From COVID-19 to tech giants, consumers' expectations for digital experiences keep ramping up. How should issuers respond?

Research reveals that few financial institutions are ready for the next era of financial marketing. Here's what you can do to prepare.

Financial marketing has increased in importance as a result of COVID-19. Financial institutions must understand the trends and respond accordingly.

Research from the Digital Banking Report finds that financial institutions aren't using data and analytics effectively for marketing.

Consumers expect more benefits than they're getting from the technology. Key for financial institutions is to humanize the AI experience.

Data-driven approaches to developing new ways to serve the needs of individual consumers can ensure survival of banks and credit unions.