Search Results: contextual analytics

Data-driven approaches to developing new ways to serve the needs of individual consumers can ensure survival of banks and credit unions.

The future of work in banking depends on many institutions leveraging new digital skills that most of them currently lack.

Mobile banking and more can help financial marketers create consumer confidence during the crisis that will pay off after the threat lessens.

The ability for banks to offer personalized solutions is hampered by poor data, inadequate analytics and lacks a 360-degree customer view.

Tom Peters shares why striving for excellence is more difficult – and more important – than ever as a result of the coronavirus pandemic.

Conversational guidance can reduce the variability of a bank or credit union's sales team performance. Eight steps guide the transition.

Tamara McCleary, CEO of Thulium, says digital transformation is less about digital disruption and more about personal disruption and evolution.

Data is the make or break factor for banks and credit unions. Inefficient tools and poor communication will block the way if not addressed.

Most banks are ill equipped to provide personalized solutions to consumers faced with a financial emergency caused by Coronavirus.

By using the data they already possess, banks and credit unions can create the kind of orchestrated customer journey consumers expect.

Lack of discipline is what leaders must overcome with digital transformation. Only then can they begin the journey to digital reinvention.

Data-powered tools can greatly enhance CX through personalization, but mainly are being used to reduce cost and control risk.

Banking trends and priorities for 2020 from financial services and business leaders, as well as financial institutions from around the world.

The best opportunities in banking will be realized by those that serve their 'future customer' and embrace a disruptive mindset.

Focusing only on the technological aspects of digital banking transformation overlooks some of the most important aspects needed to succeed.

The future of banking exists in China where customer insights, tech and experiences intersect for better experiences and financial inclusion.

Despite owning data fintechs crave, few financial institutions use it to improve CX and provide insights. Here's how to change that.

Consumers no longer base their loyalty on price or product, but instead on the experience they receive from their bank or credit union.

Banks aren't meeting minimal digital CX expectations. This requires using data and advanced analytics to become a better financial partner.

The most significant tech advances for financial institutions will use 5G speed, integrate humans and digital and prepare for cyberthreats

Banks and credit unions face threat of attrition as consumers try fintech and big tech options for checking, savings and cards.

Financial institutions can't hope to innovate like fintechs, big techs and savvier banks when clunky systems keep them out of the fast lane.