Search Results: customer experience

If you’re looking to stay abreast of all the developments on Facebook in banking, check out The Financial Brand’s Facebook page.

Check out this New Zealand bank's online show-and-tell switching website. It's cool, innovative, interactive …and huge.

Nine members of TruStone Financial got an unusual all-day tour of the credit union's inner workings, including a Q&A luncheon.

With spy themes reminiscent of first-person-shooter games, this is the most elaborate YouTube effort in the history of retail banking.

First Cherokee Bank spawns “Acru,” a retail wealth management sub-brand that will gradually become the bank’s primary identity.

Here is a photo tour of ten of the top latest concepts in contemporary retail banking banks and credit unions.

The key to success in auto loan refinancing is a great direct mail list, so you can hit borrowers at the right time with personalized offers.

How do you know when it’s time to rebrand your bank or credit union? Guest contributor Mark Arnold shares three warning signs.

Some credit unions pay significantly lower rates on deposits than banks, so is it fair to characterize credit unions as a better value?

What is the impact of word-of-mouth on banking purchases? Do face-to-face referrals generate more business than online?

How should branches handle transactions in an increasingly tech world? Coastal FCU’s answer: replace tellers at all 13 of its branches with video.

Marketers need to understand the distinction between their “brand” (which they don't control) and “branding” (which they control entirely).

With gas prices soaring, there's no better time to use free fuel in your financial institution's contests, giveaways and sweepstakes.

Noteworthy insights, quotable comments and even a couple outrageous statements in the world in financial marketing.

It takes work to improve internal communication and cultivate a strong culture, but there is a big payoff for those who get it right.

Point your iPhone at this ad and it springs to life, then you can explore the virtual town of Cherryford Hill.

Bold, bright and dynamic. Here are seven examples of homepage designs that don’t look anything like bank websites.

What it takes to build a robust virtual press center and maximize your PR exposure.

Wells Fargo launches My Money Map. Lloyds TSB debuts Money Manager. And Visa hops on the bandwagon as well.

This branch is part concept store, part innovation lab and part upscale salon — a riot of colors blending 21st century tech with French flair.

A blend of progressive design, visual merchandising, digital interactivity and Microsoft Surface technology.

An in-depth look at the issues involved with developing a chat strategy for your website — from people and processes to costs and technology.