Six AI and Big Data Trends in Banking for 2022
What financial institutions need to know to create the kind of consumer experience that provides a competitive edge.
Artificial Intelligence in Banking
Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
Latest Spotlight Article:
A Matter of Consent: How to Safely Mine Customer Data for AI Models
Financial organizations must address privacy issues with their use of AI — or face legal risks that could undermine the technology's benefits.
Popular Articles within Artificial Intelligence in Banking:
Digital Banking Disruption Has Only Just Begun
Financial institutions anticipating ongoing disruption will be better prepared for future challenges and competitive opportunities.
People Love Digital Banking, But Will They Surrender All Their Data?
The shift to an online landscape revolutionized banking. The industry is evolving how it shares data but consumers aren't prepared.
Machine-Driven Marketing: The Future of Ethical AI and Digital Banking
The promise of artificial intelligence won't be realized if financial institutions don't address issues of data relevance and quality.
Executing What’s Possible With Digital Banking Transformation
Successful digital banking transformation requires prioritizing what is needed today against what's required for the future.
The Importance of a Modern Banking Platform
FIS Global is helping banks find the right investment in available technologies. Andrew Beatty, the head of Global Next Generation Banking, shares his projections for where the industry needs to focus efforts.
Building an Intelligent Bank is No Longer Optional
More than ever, banks need to accelerate digital transformation with data, applied analytics, cloud solutions and 5G functionality.
7 Operations Weak Spots That Hamstring Banks’ Digital Progress
To keep up with what’s happening on the outside with technology and consumers, banks and credit unions must rethink what’s happening inside.
Three Practical Applications for Artificial Intelligence in Payments
These data-driven AI technologies can help banks and credit unions pursue real digital transformation and generate more revenue.
Virtual Financial Coaching: The New Killer Application for AI
How do banks deliver quality financial advice cost-effectively while complying with regulations and not coming across as a product pusher?
Banking Providers Need to Upgrade Payment Routing Platforms
Smarter payment routing can reduce costs and complexity for payments system participants and improve consumers' checkout experience.
4 Tech Trends That Are Massively Transforming Banking
AI, cloud and other technologies are nearing 'exponential change,' says IBM's consulting lead. The stakes are high for financial institutions.
Banking Technology for the Year Ahead: What’s Hot and What’s Not
Artificial intelligence and APIs are critical, but some tech is still years from implementation in the banking sector (if ever).
Artificial Intelligence Chatbots for Banking: 7 Essentials for Decisionmakers
COVID underscored financial institutions' need to serve quickly and conveniently. Often chatbots provide the self-service consumers prefer.
True Conversational AI Solutions Eluding Financial Institutions
Banks need to blend multiple technologies to bridge the gap between basic chatbot conversations and more complex financial inquiries.
Data and AI Will Drive Banking’s Autonomous Future
With consumer expectations outstripping institutions' ability to deliver strong CX, automation of engagement may be the only solution.
How AI Can Help Financial Institutions Rescue At-Risk Consumers
'COVIDnomics' expose more people to predatory lenders. With artificial intelligence traditional lenders can counter with advice and credit.
Why the ROI of AI Falls Short in Banking
Most users of artificial intelligence in banking have not maximized their ROI. Here's how banks and credit unions can improve results.
Banks Benefit from AI, But Consumers Remain Skeptical
People question the value of AI-enabled interactions, including basic chatbots. Six steps can accelerate AI's impact on customer experience.
AI’s Real Impact on Banking: The Critical Importance of Human Skills
Deloitte predicts that AI will drive evolution of advanced tech into a commodity and place renewed emphasis on marketing and management.
Digital Banking Strategies Hampered By AI Talent Gap
External data and analytic capabilities can be used by banking organizations, but internal teams must be trained to deploy these insights.
AI Innovation in Banking Is on the Threshold of Significant Advances
Finding the right balance of internal capabilities and outside expertise will be crucial to success and may prompt more fintech acquisitions.