Banks’ Poor Use of Data Drives Business Customers to Fintechs
Despite progress in analytics, data-driven decision-making lags, especially with SMB customers, making them susceptible to poaching.
Articles about business banking services, and the strategies banks use to grow banking relationships with SMEs and business owners.
Small businesses lean on credit cards, but new options from Affirm and others will force card programs to compete with buy now, pay later.
Subscribe Now!
Despite progress in analytics, data-driven decision-making lags, especially with SMB customers, making them susceptible to poaching.
Mobile app's free business checking accounts could be a gateway to other banking relationships as more small firms join the platform.
Here is what banks should know about creating an Apple-store like experience for business customers looking to purchase fintech solutions.
New buying habits raised demand for omnichannel and integrated payment solutions. Banks and credit unions are in a good position to respond.
Formidable fintech foes like PayPal, Square and Stripe challenge even the biggest banks. Here's how the No. 2 U.S. bank is responding.
Fast-growing mega-fintech siphons small business loans and transactions from banks. ILC charter plus P2P could impact the consumer market.
Satisfaction drops among a key customer segment stressed out by COVID. Online and mobile tools come up short. Better communication would help.
Rough times mean stepping up your digital game to fend off fintech niche players and adding relationship managers who are effective remotely.
Personalized and frictionless engagement, beginning with digital account opening, is key to meeting tough challenges faced by the SMB market.
If you're still handling business customers on a retail platform, these clients may soon bolt for specialized fintech or big bank offerings.
This mobile business-banking app gives nothing away. But its single flat fee simplifies typical bank pricing while adding new features.
QuickBooks Cash Account, with Green Dot as partner, will build on the software company's existing base of five million small businesses.
Manual tasks across channels is costly. And while AI is hot, there’s a simpler way to bring efficiency that many bankers have overlooked.
Read More about The New AI: A Banker’s Guide to Automation Intelligence
Learn how Sprinklr is redefining success in the financial sector by harnessing the potential of tailored content and personalized engagement.
Read More about Redefining CX Through Innovative Social Media Strategies for Financial Services
Many small businesses that are suffering as a result of COVID-19 need a partnership with their financial institution in order to survive.
Traditional banking products leave crucial gaps that expanding digital platforms like Shopify are filling. Personalized service is key.
Small businesses that received an SBA Paycheck Protection Plan loan are counting on financial institutions to get their loan forgiven.
The future of many communities will rely on the financial support of banks and credit unions beyond short-term stimulus packages.
More Americans will explore gig jobs as COVID-19 shrinks the economy. Banking and payment services must fit their cash flow.
Small and midsize lenders, ready to jump in again with sweat equity, savvy and fintech help, share tips from program's first wave.
During the COVID-19 crisis there are opportunities for financial institutions to help small businesses succeed after shelter-at-home ends.
Dealing with 'PPP' crush will impact brand impressions long beyond coronavirus. Five tips will help banks and credit unions come out ahead.
Using addressable marketing with social media in B2B campaigns can prove highly effective with proper identity resolution and segmenting.
Businesses and commercial banks are not living up to today's expectations for SME owners. How can bankers catch up?
Explore the big ideas, new innovations and latest trends reshaping banking at The Financial Brand Forum. Will you be there? Don't get left behind.
Read More about The Financial Brand Forum Kicks Off May 20th
See how PwC's Industry Cloud for Banking can help solve everyday business challenges.