There's no puzzle why there are still bank branches today. The only puzzle is why banks are still investing so much money in them.
Here are the highlights — and a couple of low lights — from Finovate Spring 2018.
The most successful content marketers are those that build campaigns around a single piece of content, not those pumping out endless quantity.
Most contact centers in banking don’t realize full potential. Here’s how providers can put contact centers in the top 5% and generate ROI.
Research looking at the future-readiness of banking providers reveal what senior leaders are worried about, and what they might not be worried about enough.
Younger consumers are very interested in a checking account from Amazon... and they are willing to pay for it.
Millennial men are more likely to provide referrals and grow their banking relationship than Millennial women.
Between 2000 and 2016, the number of checks written in the United States declined from 41.9 billion to 17.1 billion, a nearly 60% drop.
Many executives in the banking industry aren't just out of touch with consumers and the external market. They are out of touch internally... with each other.
Hubspot says that cost per lead in financial services is $272. That can't be right.
Banks have been lured by the mobile payment 'field of dreams': just build it and they will come. But it doesn't work that way.
For every statistic that proves a point, you can probably find two that refute it — particularly true with respect to the future of bank branches.
The real ROI of PFM doesn't come from simply incorporating budgeting, categorization, and graphing tools into your digital banking platform.
Will AI-driven customer service truly provide superior customer service? And how would we even define what "superior" service is?
Some official comments from the Federal Reserve System on the role of fintech in sheds light on important industry trends.
Both incumbent bank execs and founders/managers of fintech startups would be wise to ignore the 'fintech is failing' hype.
Consumer behavior and use case specialization will determine who wins the P2P payments war -- not just features and functionality.
Fintech vendors use product roadmaps to build optimism among bankers and help them plan. But the fail rate on these promises is absurdly high.
A bank's data strategy must focus on the quality of data, and improving data generation and acquisition if the quality of data falls short.
Platform services providers are emerging to provide new distribution channels, processing capabilities and sources of data to banks.
Calls for banks to be mobile-first, mobile-only, voice-first, AI-first or anything-first are misguided... unless that anything is a customer segment.
Millennials are the dominant segment driving demand for financial services today. But they're no longer an emerging segment. Baby Boomers are.