How American Express Keeps Gen Z and Millennials’ App Preferences in Focus
Younger generations want much more out of financial apps than the routine functions Mom and Dad typically use. But parents can't be left behind.
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Younger generations want much more out of financial apps than the routine functions Mom and Dad typically use. But parents can't be left behind.
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Younger generations want much more out of financial apps than the routine functions Mom and Dad typically use. But parents can't be left behind.
Chase Media Solutions, now followed by Revolut's own effort on new media revenues, raise questions about privacy, personal data and what consumers will trade for them.
Overdraft fees have long been a contentious issue in the banking industry. The Federal Reserve Bank of New York surveyed consumers to see what they actually know about their bank's policies.
Settlement of a lawsuit that began in 2005 will shift the balance of power in how consumers pay merchants.
Credit card lending boosts big banks' loan growth as consumer spending normalizes post-pandemic.
The evolution of the chief marketer from overseeing ads placements to product innovation is a sign of a new era in executive thinking that's blending sales, product and finance.
Dissatisfaction with banks could hike attrition in 2024. The solutions begin with simple behavioral adjustments in branches and call centers.
Major brands like U.S. Bank, Bank of America and Chase amp up payments capabilities in mobile apps, raising the bar for all providers.
In his annual management letter, Jamie Dimon, JPMorgan Chase chairman and chief executive, analyzes the impact of three key technologies.
Chase's new Media Solutions advertising platform is timed to meet marketers' thirst for targeted opportunities powered by first-party data.
Blending five BofA and Merrill apps into one with common functionalities was a step-by-step project that took years.
Microsoft's director of AI in world financial services shares his expertise on the transformative potential of generative AI in banking, from optimizing processes to enhancing customer experiences.
CSI surveyed community bankers nationwide to learn their investments and goals. Read the interactive research report for the trends and strategies for success in 2024.
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Banks are over-reliant on new account metrics that don't correlate to profitability. Worse, nearly 70% of new accounts remain inactive after 90 days.
Dr. Wendy Smith argues that success in banking often requires the embrace of competing priorities, simultaneously.
Marketing guru Scott Stratten argues many marketers need to unlearn conventional wisdom and let go of standard practices to win.
How financial institutions are refreshing their brands with messaging that taps into the emerging priorities of their customers.
The walls between banking and payments, credit and savings will dissolve in the hands of a few dominant players.
A secure onboarding process has the potential to be a competitive advantage. Investments in identity fraud tech can make onboarding safer and create upsell opportunities to boot.
Many banks struggle to build a digital customer journey that streamlines leads from awareness to becoming customers. AI may be the key.
Banks need to prepare now for radical change up and down the demographic spectrum, from young to old.
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IBM research explores the immense yet balanced potential of generative AI across innovating customer value, optimizing operations, and managing risks.
Discover how State Employees Credit Union maximized process efficiency, increased loan volumes, and enhanced member value by moving its indirect lending operations in-house with Origence.
Read More about Success Story — Driving Efficiency and Increasing Member Value
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