How to Mitigate Risk and Consumer Fear As Banks Adopt GenAI
Cheat Sheet: A deep dive by Mastercard on generative artificial intelligence probes the balance between innovation, ethics & customer protection.
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Younger generations want much more out of financial apps than the routine functions Mom and Dad typically use. But parents can't be left behind.
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Cheat Sheet: A deep dive by Mastercard on generative artificial intelligence probes the balance between innovation, ethics & customer protection.
Serving its far-flung membership with instant payments recognizes its customers’ increasingly digital preferences in banking.
Trends emerge for banks to reinvent customer lifetime value, personalization, digital platform thinking and reimagined experiences.
As it builds branches to push into new markets, BofA focuses on gathering deposits and dispensing advice. The bank also revamped older branches to remove teller lines.
Players like Citizens, PNC and Huntington will see stiffer conditions on both the lending and deposit sides.
A combined marketing-IT experiment at Ally Financial saved thousands of hours of staff time. Next year will see bigger and deeper implementation.
Powered by cards and savings, founder Max Levchin's Affirm is aiming to become a major payments brand, challenging traditional consumer credit.
Common wisdom says economic uncertainty means smaller marketing budgets. But Comperemedia says the bold should double down for growth.
Updated: What does OpenAI's disruptive week mean for responsible and beneficial AI adoption in the financial services industry?
Don't take banking-wannabe Elon Musk's moves at face value, warns a noted payments consultant. A simple pilot overseas isn't what it seems.
2024 will be a pivotal year for a banking industry faced with an uncertain economy – but also with significant opportunities for growth.
Banking innovation has to balance the futuristic with the realistic. Here's how Synchrony plays to its 'strike zone' with developing technology.
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The CFPB examines the dynamics of the credit card market in its data-filled report. Red flags include 'persistent debt' for 10% of cardholders.
As fintechs reshape banking, their focus on profits over scale does not diminish the competitive threat — or collaborative opportunity.
NerdUp is more than just a new entrant in the credit builder space. NerdWallet says its banking gambit is a way to be an even better affiliate marketing partner.
Banking as a service is the hottest strategy going, as it can help pull in the deposits everyone craves. But it is neither a short-term solution, nor an easy one.
Despite some headwinds with electric vehicles in the near term, BofA is looking ahead to EV sales picking up, thanks to improvements in charging stations and government incentives.
Comerica is going beyond traditional banking services to help small business customers with free ads, complimentary office space and other perks.
To grow beyond their branch footprints, more banks are launching either BaaS or digital banking brands. As varied as these plans are, they have one element in common.
Can bankers compete with a volatile and relentless leader who thinks sleeping under your desk is a virtue? Here’s how Musk set his sights on disrupting the financial services industry.
As deposit pressure mounts industrywide, a study of banks with under $2 billion of assets makes a case that bigger marketing budgets can help.
As banks and credit unions seek to retain and acquire their most valuable customers, profitability modeling is moving to the fore as a critical tool.
Manual tasks across channels is costly. And while AI is hot, there’s a simpler way to bring efficiency that many bankers have overlooked.
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