An Oscar-winning documentary filmmaker shows relationships Huntington bankers have with real customers they’ve helped in advertising campaign.
Customer Experience in Banking
Articles and trends affecting the customer experience in banking, including digital CX, customer engagement, personalization, chatbots, virtual assistants, and customer journey strategies.
IBM research explores the immense yet balanced potential of generative AI across innovating customer value, optimizing operations, and managing risks.
Popular Articles within Customer Experience in Banking:
A survey of small business owners points to opportunities for banks and credit unions to deepen these relationships. One immediate priority should be more communication.
Is your financial institution offering all the mobile banking features customers expect? And how intuitive is the app for users?
Stop wondering how other banks and credit unions are using generative AI tools like ChatGPT and start experimenting — because prompt engineering is our destiny.
With artificial intelligence tools like ChatGPT, financial institutions see potential to improve the customer experience. But how far can they take it?
Consumers are aware of data privacy risks, but they continue to share personal information hoping to get improved experiences.
Deep Varma from Alkami explains how modern technology can enable a next-generation sales and service platform that increases revenue and lowers costs for financial institutions.
Hassles like a balky app or long lines at a branch are far more consequential these days, with customers already thinking about moving deposits for a better rate. Exceeding expectations is key.
Learn how to stand out and show your consumers you care, and how to anticipate and fulfill their needs while protecting their privacy.
There is a significant gap between what consumers expect and what banks deliver around personalized financial insights and advice.
Few banks or credit unions have chief behavioral officers, but the benefits to customer and employee experience are plenty.
How can traditional banks and credit unions protect their primary relationship status with customers when they start to stray?
An annual survey of banking customers and bank leaders reveal how banks need to invest and engage customers in 2024 to earn their loyalty.
Listen to the brightest minds in the banking and business world and get ready to embrace change, take risks and disrupt yourself and your organization.
Learn how creating a holistic view of the customer journey, can help drive higher NPS, CSAT and greater customer engagement.
David Feuer of Galileo shares why building an end-to-end digital platform can support customer journeys from the inside-out, delivering contextual solutions in real-time supported by data and analytics.
Soaring fraud and identity theft are a chance to improve customer experience, as long as the remedies don't hinder digital banking speed.
Check out how banks and fintechs are trying to reassure customers worried about their deposits, with examples from social media and email.
From Capital One, Ally Bank, Marcus, Citibank and more, top female executives share their thoughts on improving the customer experience.
Consumers today expect compelling rewards and competitive rates. Kasasa experts talk strategies to retain customers and grow core deposits.
Learn how leading banks are approaching personalization, using data, and tactical examples of effective touchpoints in the customer lifecycle.
Credit unions' advantage in customer engagement is shrinking. Gallup research suggests three strategies to reverse this troubling trend.
Huntington Marketplace, a fledgling digital initiative, offers consumers reasons to expand their relationship, creating more ties between them and the bank.
How can banks and credit unions drive engagement and loyalty, reduce attrition, and strengthen existing customer relationships? PwC partners Greta Lovenheim and Brian S. Morris have the solutions.
This credit union redefined branch management. Manage one remote team and serve multiple locations. It's not just a solution, it's a revolution.
Does the value outweigh the risk? The three key considerations for evaluating whether to invest in growing an internal program or exploring an outsourced solution.