How the ‘New Normal’ is Driving Change in Small Business Lending
Greater acceptance of digital commercial lending processes has arrived as both financial institution lenders and prospects see the benefits.
Articles by Guest Contributor
Increasing Popularity of ‘Early Pay’ Products Raises Thorny Questions
Potentially the answer to the controversy swirling around payday lenders and overdrafts, can this nascent product be regulated appropriately?
5 CX Best Practices to Fuel the Growth in Digital Banking
Too many financial institutions fly blind when they try to improve the digital experience. Focused research produces key insights.
Mining for CX Gold: How Financial Institutions Can Engage Employees
Approached correctly, staffers will offer valuable intel about how well an institution works, as well as what they're hearing from customers.
Mobile Ordering Fad Poses Payments Fraud Threat
When quick-service restaurants build their own mobile apps to avoid food delivery apps' fees, errors enable fraud or trigger false declines.
7 Strategies for CMOs Managing Remote Bank Marketing Teams
Mergers, expansion and more work-from-home policies demand that financial marketing heads help staff work together wherever they are.
How Financial Institutions Can Stop Chasing Their Digital Tails
Most banks and credit unions approach innovation by product or channel, leaving them struggling to keep pace with digital banking leaders.
The Dark Side of Buy Now, Pay Later: Risks Facing the Banking Industry
No retail banking player can ignore BNPL. But five realities – impacting both consumers and institutions – could determine your involvement.
Four Hazardous Branding Traps Financial Institutions Step Into
Getting brand right is critical because it is the one thing that sets banks and credit unions apart in a marketplace of similar products.
How Can Lenders Build Growth on Consumer Credit’s Stability?
The trick will be expanding the universe of people who can qualify for loans. Doing so demands rethinking what makes someone creditworthy.
Getting Ready for FedNow’s Impact on Transaction Fees and More
Faster payments effort, accelerated to 2023, will upend the economics and competitive balance of an essential part of the banking business.
Digital Banking Innovation Now Mandatory, Not a Competitive Differentiator
Improving service to consumers through digitization has gone beyond table stakes. Without it, don't even enter the casino.
Machine-Driven Marketing: The Future of Ethical AI and Digital Banking
The promise of artificial intelligence won't be realized if financial institutions don't address issues of data relevance and quality.
4 Ways for Financial Marketers to Extract Meaningful Website Data
Using customized digital analytics helps sort through an avalanche of web metrics to guide campaign decisions and justify budgets.
10 Factors That Will Determine Banks’ Future Relevance
Banks and credit unions no longer have a cushion of time to meet competitive challenges. Clear strategies and definite actions are needed.
5 Credit Card Trends Signaling a Major Upheaval in Consumer Market
A more dynamic era driven by customer preferences and technology is bringing the card business up to speed.
How Financial Institutions Can Clean Up Sloppy Brand Habits
Your brand is showing up nearly everywhere, but may not be saying what you think. Here are four ways to deliver a seamless brand experience.
Why Most Financial Institutions Flop When Using Stories for Marketing
99% of things banks and credit unions call 'stories' aren't that at all. Real stories have emotional hooks, and require three key elements.
3 Ways to Build Consumers’ Comfort Level With Digital Banking Tools
Every financial offering must be as painless as Amazon, as mobile-friendly as hailing an Uber, and as free of manual processing as possible.
Bad Things Happen When Banking Employees Aren’t Engaged
Most efforts to build engagement fail, yet pressure from fintechs makes achieving it vital now. Four attitude changes are required.
3 Culture Shifts That Give Any Financial Marketer Fintech-Like Results
Sharply different approaches distinguish fintechs from established institutions. Yet key principles of startups can be applied by anyone.
Three Fintech Trends Banks and Credit Unions Can’t Ignore
Personalization via 'Netflix-style' banking, financial gamification, and super-app strategy will help traditional institutions adapt.
