What Bankers Should Know About the Alarm Over Brokered Deposits
The debate about banks' use of brokered deposits is missing some important context. Don't let the alarmists derail prudent use of this important funding tool.
Unleashing the Power of Generative AI: Three Use Cases for Payments
Financial services companies have long used AI to enhance products and combat fraud, but large-language models are a game-changer. This generative AI primer is for payments execs.
Banking Leaders Must Master the Art of Storytelling with Data
Too many numbers can overwhelm people. Instead of spreadsheets, use data-driven stories to convey complex details in a more relatable way.
How Fintechs Can Survive (and Thrive) In Disrupted Times
New fintech investment has slowed and founders are feeling the pressure to get profitable or get out, even as exit opportunities dwindle. In this Q&A, Jeff Tijssen advises fintechs on how to retool.
Why Your Next Strategic Plan Should Start with a Board-Management Survey
A strategic plan only works well when the entire team gets behind it. Surveying the board and management can ensure there's no misalignment.
4 Steps to Dodge Trouble When Using Generative AI
Only a definitive plan can keep generative AI from producing misinformation, bias, privacy breaches and loss of control over end products.
Data on the Move: What It Is and How to Keep It Safe
A data security specialist offers an overview of four tech tools for keeping banking data safe from breaches at the point when it is most at risk.
How Advanced Data Analytics Can Make Credit Decisions More Inclusive
How can banks and other lenders extend credit access to a larger share of the population safely and efficiently? Data and technology make it possible.
What Bankers Still Need to Learn from Their Fintech Competitors
Innovative fintech companies have acquired millions of users who regard them as virtual "banks." Here's how traditional banks and credit unions can match their very successful competitors.
Is ChatGPT Ready for Banking? Yes and No
Think twice before you set generative AI loose to handle customer service. What private customer information could it expose to the world?
Proposed Capital Rules Could Crimp Credit Card & Mortgage Lending
The regulatory response to the regional bank crisis of spring 2023 could weigh heavily on the lending ability of larger institutions.
The Best Way to Implement GenAI (and Avoid Random Acts of Digital)
Generative AI has the potential to transform loan approvals, customer service and more. But successful implementation requires bankers to focus.
How to Turn Your Execs into Expert Media Spokespeople
Even supposed 'naturals' need help to make the most of every podcast, TV appearance or article. Don't waste your opportunities.
Wealth Management Services Need to Put the Human Element Ahead of Technology
Robo advice may be all the rage, but the shortcomings are glaring. Community banks have an edge in wealth management — if they use it.
The Tech Strategy You Need to Deal with Disruption in Real Time
The massive disruption in payments hints at what open banking will spark for all of U.S. financial services. Is your tech strategy ready for this?
Zillennials: The Millennial & Gen Z Mash-Up with Unique Financial Needs
You've heard of the Millennials and Gen Z. Now meet the Zillennials, a micro-generation that marketers are eager to understand better.
How Banks Are Tackling Fintech Partnerships & Managing Other Risks
A survey of banks and credit unions takes a look at what they want in fintech partnerships, what their examiners are focusing on, and more.
How To Win Over the 45 Million Customers Most Banks Neglect
The experience of a student seeking her first credit card shows how banks can do better by those with little to no credit history.
The Art of Pricing: Growing Loans and Deposits by Optimizing Rates
Banks and credit unions can win more business by using pricing models that take into account everything they know about customers.
What Does a Successful Influencer Marketing Strategy Look Like for Banking Brands?
Which influencers are a good fit? What are the potential pitfalls? How can a bank maximize the impact of its marketing campaign?
Student Loan Repayments Return Amid a Shifting Credit Landscape
Federal student loan payments won't be coming back to the same credit environment that existed when the moratorium was put in place.
Call Center Staff Can’t Help Customers If They Can’t Find Key Data
Banks and credit unions sit on a wealth of data, but customer service staff has trouble finding it. Improving 'enterprise search' is imperative.
