How Banks Can Take Back Loan Share from Alternative Business Lenders
Fintechs brought fast digital credit decisions to SMBs. New tech and an understanding of today's market can help banks reclaim the advantage.
Articles by Guest Contributor
How UX in the Metaverse Will Transform Banking
The metaverse has potential to unleash the 'creative economy' if financial institutions can keep pace, but fintechs are leading the way.
What Are Banks’ Responsibilities When Their Neobank Partners Fail?
More fintechs and neobanks will likely fail due to funding issues. How that impacts banking-as-a-service arrangements is a crucial question.
Why Banking as a Service May Be Best Community Bank Survival Strategy
Betting solely on rising interest rates to improve spreads doesn't give great odds. For many their bank charter may be their ultimate tool.
How Integrated Digital Marketing Can Reduce Attrition at Banks
Retail banking relationships are under siege from multiple digital options. Here are four ways financial marketers can fight back.
How to Get Higher Mobile Banking Scores on Google Play & the App Store
Aiming for 5-star ratings and great reviews has become a mobile banking survival requirement as digital channels become more important.
The Battle for Consumer Attention in the Digital Banking War
Digital banking success — for both neobanks and traditional banks — hinges on factors that create differentiation, a new analysis reveals.
How to Win in Digital Banking: Four Essentials for Success
The need for change has never been greater in banking. Meeting the challenge requires banks and fintechs to focus on value-driven ecosystems.
CRA Reform: What Retail Bankers Must Know Now
Retail banking has changed drastically, yet most of Community Reinvestment Act regulations are over three decades old. That's about to change.
Three Major Trends in Credit Union Mergers and Acquisitions
Credit union mergers have accelerated because of the need for scale among so many small institutions. But does this risk their appeal?
How to Improve the Mobile Banking Customer Experience
Personalization of mobile apps is increasingly expected as consumers grow accustomed to technology that adjusts to them.
Bank DEI: From Empty Words to a Real Priority
Chief Diversity Officers are in demand. Are financial institutions prepared to institute the necessary changes to support their success?
Marketing Home Equity Lines Shows the Way to Intelligent Cross-Selling
Data-driven cross-selling holds out more hope of increased business for banks and credit unions by targeting prime opportunities.
How Banks Can Avoid Customer Anger from Uncoordinated Marketing
Organizational silos create overlap and wasted opportunities in digital and mail marketing. Three practical steps can turn things around.
The Hidden Risks of Artificial Intelligence in Bank Marketing
Many banking technologies leverage artificial intelligence and machine learning, but not knowing what's inside the black box can be risky.
Banks Are at Risk of Losing PFM to Fintechs (And How to Change That)
Personal financial management apps are key to attracting today's consumers. Right now, fintechs have the lead, but it's not insurmountable.
Get Personal With Banking Customers and Ditch Phony ‘Personalization’
One meaningful email based on true understanding of a consumer's circumstances will cross-sell more than a bushel of 'personalization.'
4 Ways Citizens Bank Keeps ‘Human’ in Its Digital Banking Experience
Consumers expect a great digital banking experience but also want a human connection. Here's how Citizens Bank strikes a balance.
Banks Are Digging Deeper into Potential of Artificial Intelligence
Personalization of banking services isn't a one-time event. It's a continuous process that only AI can deliver consistently.
How Banks Can Build BNPL Programs that Millennials and Gen Z Love
Bank buy now, pay later efforts must go beyond splitting up credit card payments. Competing head on with BNPL debit cards is one tactic.
Why Good UX & Strong Security Are Critical in Mobile Banking
No trade-off is needed between good user experience and security in mobile banking. Consumers will abandon overly complex banking apps.
CFPB’s Coming Fintech Rules Could Help Banks’ BNPL Programs
Buy now, pay later programs from banks have an advantage over those by fintechs. Banks understand compliance far better than newcomers.
