Artificial Intelligence Can Boost Lending Without a Whiff of Generative AI
AI can drive better decision making in lending by helping banks and credit unions find the sweet spots among credit risks.
9 Lessons Banking Has (or Should Have) Learned from Fintechs
Banking has been shown the way to critical transformation by fintech companies that were once little more than seedlings.
Prioritizing a Human Touch Is Essential to Bank Branding
A bank's brand story can no longer be confined to static logos or catchy slogans. It's about the experiences that unfold when customers interact with the institution.
Small Steps Toward Digital Transformation Aren’t Enough
Banks need to accelerate their digital transformation to better manage through economic uncertainty. Tools to harness data should be a high priority.
Stop Fretting About Musk’s ‘Superapp:’ Just Make Your Own App Better
Elon Musk has reignited banking fears about 'superapps.' But remain calm: Superapps are hard, and U.S. consumers may not want one.
Maximizing ATM Marketing Deepens Customer Relationships
Though banks and credit unions are all about improving the customer experience these days, one touchpoint that’s often overlooked is the ATM.
What Small Businesses Want from Their Banks: Advice
How can banks get small business customers to recommend them to others and to expand the relationship with additional products and services? A new study surfaces key actions to take.
How Bankers Can Help Mitigate the Impact of Natural Disasters for Small Businesses
Bankers who proactively plan how to support small business customers affected by a natural disaster can truly fulfill the role of trusted advisor.
Beware the Risks of Aggressive Deposit Growth Tactics
Looking to get creative with your deposit strategy? Here's how financial institutions can avoid common pitfalls when seeking to retain or attract funding.
Deposit Campaigns Can Grab More Dollars with IP Targeting
Cookies are crumbling while deposits are tumbling. A new approach to digital ad targeting has promise for banks and credit unions.
How to Use Profitability Modeling to Power Your Relationship Banking Strategy
As banks and credit unions seek to retain and acquire their most valuable customers, profitability modeling is moving to the fore as a critical tool.
Protecting P2P Users: Frauds Vs. Scams & How Banks Can Tackle Both
Different prevention is required to address P2P fraud, a tech issue, versus P2P scams, which is a human challenge.
Should Fintechs Buy or Build Their Way into Banking Today?
Acquisitions aren't easy, but new charters for fintechs are elusive. A veteran banking lawyer weighs options in which both banks and fintechs have a stake.
10 Steps for Building an Effective Business Plan for Your Bank
Planning for 2024? Now is the time to make sure your bank or credit union has a sound business plan in place. Here's a checklist to help.
A Generative AI Decision-Making Guide for Community Banks and Credit Unions
A tactical approach for financial services leaders as they prepare to implement generative AI and execute their first use case.
Small Business Lenders Must Get Ready for New Data-Reporting Requirements
As small business lenders plan their tech budgets, they should keep the CFPB's final rule implementing Section 1071 of the Dodd-Frank Act top of mind.
How CMOs Can Maximize Their Marketing Budgets & Prevent Cuts
Marketing budgets in financial services shrunk considerably in 2023, a Gartner survey shows. Here's what CMOs can do to avoid being a cost-cutting target again.
How Fifth Third Is Delivering on the Promise of Digital Transformation
While every financial institution talks about digital transformation, the process is never easy. Melding modern solutions with legacy processes requires focus and support throughout the institution.
What Bankers Should Know About the Alarm Over Brokered Deposits
The debate about banks' use of brokered deposits is missing some important context. Don't let the alarmists derail prudent use of this important funding tool.
Unleashing the Power of Generative AI: Three Use Cases for Payments
Financial services companies have long used AI to enhance products and combat fraud, but large-language models are a game-changer. This generative AI primer is for payments execs.
Banking Leaders Must Master the Art of Storytelling with Data
Too many numbers can overwhelm people. Instead of spreadsheets, use data-driven stories to convey complex details in a more relatable way.
How Fintechs Can Survive (and Thrive) In Disrupted Times
New fintech investment has slowed and founders are feeling the pressure to get profitable or get out, even as exit opportunities dwindle. In this Q&A, Jeff Tijssen advises fintechs on how to retool.
