Gen Z Payment Trends: How They Use Cash, P2P and BNPL
Research uncovers trends and unexpected insights about how Gen Z views peer-to-peer payments, Buy Now, Pay Later and cash.
Articles by Guest Contributor
4 Ways Marketers Can Nail Those Vital Gen Z Banking Relationships
The market potential of Gen Z is huge, but they can be hard to engage. Transparency and personalization count for a lot with them.
3 Keys to Better Personalization of Banking Services
Fitting your financial institution to each person's changing needs demands adaptability, cultivated trust and continual product development.
Banks in the Metaverse: Why to Get In Early and Three Ways to Start
Facebook is big into the metaverse. Chase is in, too. Here's what the rest of banking should know if they want to enter this virtual space.
Why Bank Transformation Should Be ‘Digital First’ Not ‘Digital Only’
The role of bank branches and call centers is evolving but neither is going away despite pandemic momentum.
Bank Personalization Is Weak: How a Better Data Strategy Will Fix It
Turning existing customers into primary accounts is a key goal for financial institutions — largely unmet. It requires a new data framework.
How to Stay Out of Trouble With Regulators When Innovating
Rolling out new digital services shouldn't blindside regulators. Discussing transformation strategies with agencies up front avoids angst.
Why Banking Providers Need to Have ‘The Talk’ With Customers About BNPL
Many banks are unsure about offering 'buy now, pay later', but one thing they should do now is educate consumers on using it responsibly.
4 Ways Digital CX Leaders Can Use Open Banking and APIs
Refocusing on what consumers really want from open banking and using the technology to save them time and effort are essential.
How to Overcome the 5 Most Common Obstacles to Growth in Banking
Typical consumer (and employee biases) often derail sales and hurt customer experience. Understanding them is the key to counteracting them.
How Data Can Dramatically Alter the Overdraft Landscape in Banking
Instead of reacting defensively to competitive or regulatory pressures, technology lets banks and credit unions proactively assist customers.
4 Ways Banking Will Be Reimagined By Digitization Trends in 2022
There's no going back as banks and credit unions must find new ways to deliver services with more technology.
3 Retail Banking Trends the Industry Still Isn’t Getting Right
Directionless digital transformation spending, clueless reactions to the Great Resignation, and growing digital onboarding fails are killers.
How to Fix Banking’s Broken Sales Model
So far, most financial institutions' efforts to provide value-added guidance have failed. Five changes are needed to turn things around.
Why Strong Visual Branding and Communication Are Vital in Banking
Effective use of video and graphics helps financial institutions capture consumer and employee attention, building brand value and trust.
4 Key Omnichannel Trends Impacting Strategies in the Banking Sector
Increasing digitization demands that banks and credit unions learn to apply analytical tools to better understand consumers and control risk.
Your Bank’s Consumer Research May Generate Flawed Data (Here’s Why)
Financial marketers, under pressure to keep costs low, often end up with misleading results. Here are four research mistakes to avoid.
For AI to Pay Off, Financial Institutions Must Avoid ‘Shiny Object Syndrome’
'We need to do AI' is not a plan. Artificial intelligence can be critical to solving banking challenges, but they must be clear first.
9 Pivotal Trends that Will Shape Banking Strategies
Technology is behind many, but not all, of the trends. Some represent serious operational challenges, others big revenue opportunities.
3 Ways Any Financial Institution Can Move with Fintech Speed
Hands down, speed is the biggest competitive advantage a bank or credit union can have. Here's why, and what it takes to dial it up.
4 Ways to Help Consumers Build Savings (And It’s Not Budgets)
Common wisdom says strict budgeting pays off … yet it often doesn't. But taking a page from behavioral science can turn spenders into savers.
What Does Banking Need More: Customer Experience or Product Innovation?
Some experts believe being innovative is more critical than the customer experience. Both pro and con arguments provide key insights into banking's future.
