The Power of CX in Determining Primary Financial Institution Status
Delivering a superior experience in all channels is tough, but essential if banking providers want to be consumers' first. Read More
Data Analytics
How Financial Marketers Can Move From Data Analytics Angst to Action
Bank and credit union marketers grappling with the complexity of modern analytics can tame the beast by becoming 'Chief Question. Read More
5 Tips For Financial Marketers to Tap AI’s Personalization Potential
Financial marketers must leverage new technologies that enable personalized interactions and offers — in real time, and in any. Read More
Data Analytics Pitfalls Banks and Credit Unions Must Avoid
Financial marketers face a perfect storm of oceans of data, a slew of new tools and high consumer expectations. Here's how to stay. Read More
Top 10 Retail Banking Trends and Predictions For 2019
Banking trends and outlooks for 2019 from leaders and influencers in financial services, as well as financial institutions from around the. Read More
How Two Banks Are Chasing The AI Dream
To tap the exciting potential artificial intelligence affords, financial marketers must learn from the early success of. Read More
Data is Powerful, But Not Banking’s ‘Silver Bullet’
Big data is not a 'silver bullet'. It is part of a strategic framework that uses analytics and technology to deliver an improved customer. Read More
AI Could Destroy Traditional Banking As We Know It
Artificial intelligence (AI) may create a banking industry where scale and agility win at the expense of the traditional mid-sized players.. Read More
The Psychology of Personalization In Banking
To build a strong individual experience, it is important to understand the psychology of. Read More
Cognitive Banking Requires Culture of Imagination, Not Incremental Steps
At the core of the future of banking is the ability to collect and analyze data while deploying personalized solutions that improve the consumer. Read More
4 Critical Considerations For Implementing AI in the Banking Industry
The best AI solution is one that fits the available skills of the banking organization and solves the highest-priority challenges for the. Read More
Four Ways to Beat Digital-Only Lenders at Their Own Game
Traditional banking providers can either surrender to online lenders, or they can take the fight back with a combination of new tools and. Read More
Turning Data Into Dollars at TD Ameritrade, USAA
Many financial institutions ignore a rich vein of data: the conversations consumers have with the call center. Here's how short calls can lead to big. Read More
Technology and Real-Time Data Give Marketers the Personalization ‘Golden Ticket’
Banking providers that deliver timely, relevant and personalized messages will build loyalty and enjoy stronger revenue. Read More
Data Speaks Volumes, But Are Financial Marketers Listening?
Consumers' banking data is screaming with clues about what they need, but careless banks and credit unions aren't capable of hearing these powerful cross-selling. Read More
PFM 2.0: Reigniting The Personal Financial Management Revolution in Banking
Thanks to the power of data analytics and AI, banking providers can now leverage personal financial management tools in new. Read More
How to Build a Data Strategy That Yields Big Insights and Maximizes ROI
Here are the four steps financial marketers must take to build a data analytics strategy that yields insights with the greatest. Read More
Financial Marketers Must Tap Data to Build Digital Cross-Selling Engines
Data analytics is changing the baseline of how consumers evaluate banking services and ultimately where they bank. Ignore it at your peril.. Read More
Banking Execs Must Get Hands Dirty to Dig Up Data-Driven ‘Gold’
Experts in the banking industry say there won't be any data analytics 'gold rush' if senior leaders don't roll up their sleeves and do the dirty. Read More
How Chime Bank Is Using AI to Drive Growth and Open More Accounts
Here's how one digital bank is using predictive personalization on its website to open 79% more new accounts in just ten. Read More