Articles about data analytics in banking, including data analytics tools, big data, how to leverage data to personalize the digital banking experience, and other advanced data analytics strategies to drive business decisions.
A combined marketing-IT experiment at Ally Financial saved thousands of hours of staff time. Next year will see bigger and deeper implementation.
ChatGPT in Banking: Balancing Its Promise and Its Risks
Technology thought leader Brian Roemmele wants generative AI models to transform banking in positive ways and suggests ways to avoid pitfalls.
Webinar: Transforming CX in Financial Services with Generative AI
Discover a proven roadmap for harnessing the power of LLMs and Generative AI in your customer service organization.
Is ChatGPT Ready for Banking? Yes and No
Think twice before you set generative AI loose to handle customer service. What private customer information could it expose to the world?
Webinar: Banking’s New Mandate: Embracing Data as a Non-Negotiable Priority
In this on-demand webinar from Klarivis, discover how data isn't just an option—it's the cornerstone of success.
The Best Way to Implement GenAI (and Avoid Random Acts of Digital)
Generative AI has the potential to transform loan approvals, customer service and more. But successful implementation requires bankers to focus.
The Importance of Continuous AI Innovation in Banking
As artificial intelligence advances and reshapes banking, AI maturity becomes crucial for financial institutions to remain competitive.
The Strategic Advantage of AI Maturity in Banking
Artificial intelligence is reshaping banking, but few banks and credit unions have the AI maturity necessary to keep up. Evident's Alexandra Mousavizadeh breaks down the factors that determine an organization’s AI maturity.
Webinar: Building the Bank Data and Tech Toolkit
By taking steps to build more meaningful personal relationships, U.S. banks could boost revenue from primary customers up to 22%. Learn how.
Truist and IBM Explore What Quantum Computing Can Do for Banking
Personalization, cybersecurity and artificial intelligence are just a few use cases for quantum computing that Truist and IBM will research.
The Promise and Peril of ChatGPT in Banking (Part 2)
In the second part of an interview with Multiplex's Brian Roemmele, we discuss the potential of generative AI and ChatGPT in banking — and their impact on customer experience.
The Art of Pricing: Growing Loans and Deposits by Optimizing Rates
Banks and credit unions can win more business by using pricing models that take into account everything they know about customers.
Why AI Tech Projects Often Flop in Banking and What to Do
Is AI stalling in your organization? Here's how to avoid the major pitfalls of artificial intelligence projects, drawn from real-life experience.
The Promise and Peril of ChatGPT in Banking (Part 1)
Brian Roemmele of Multiplex explores the impact of generative AI on customer experience and engagement, as well as AI's ethical considerations and regulatory challenges, in order to understand the transformative power of AI in banking.
There’s a New Way to Fight the Fraud Butterfly Effect
A new, more destructive form of fraudulent activity has emerged: The Butterfly Effect. Here’s how banking data can provide protection for account holders, even when they unwittingly give crooks access to their account.
Notably Quotable: What Banking and Tech Leaders Think of Generative AI
Here’s what industry leaders are saying about the promise and peril of generative artificial intelligence.
3 Strategies for Enterprise AI Success That Are Tried and ‘Truist’
Enterprise AI projects often get derailed. An expert on artificial intelligence in banking details how Truist stays on track.
Student Loan Repayments Return Amid a Shifting Credit Landscape
Federal student loan payments won't be coming back to the same credit environment that existed when the moratorium was put in place.
How Banking Execs Are Navigating the Pitfalls of Artificial Intelligence
'85% right' might work for ChatGPT rough drafts, but giving someone just 85% of their bank balance wouldn’t fly. Execs talk margins of error and other AI issues.
Call Center Staff Can’t Help Customers If They Can’t Find Key Data
Banks and credit unions sit on a wealth of data, but customer service staff has trouble finding it. Improving 'enterprise search' is imperative.
A Banker’s Guide to Digital and AI Transformation Success
McKinsey's digital & artificial intelligence leaders offer a roadmap to transformation success, including a case study on how DBS Bank did it.
Rewiring for Digital Banking Transformation Success
Eric Lamarre of McKinsey & Company explains how successful digital transformations require leaders to embrace dramatic change around their talent, operating models, technologies, and data capabilities.
Banks and Credit Unions Rethinking Priorities Amid Economic Uncertainty
Technology & third-party collaborations are not just value-added propositions, but fundamental elements to meet strategic banking urgencies.
