Articles about data analytics in banking, including data analytics tools, big data, how to leverage data to personalize the digital banking experience, and other advanced data analytics strategies to drive business decisions.
Common missteps — trying to solve too simple tasks with AI, not appreciating the human element — will all cause your AI projects to flop.
GenAI: Banking’s Best Offense in Challenging Times
IBM research explores the immense yet balanced potential of generative AI across innovating customer value, optimizing operations, and managing risks.
The Future of Banking: AI Personalization as a Catalyst for Customer Loyalty
AI in banking is redefining the approach to customer experience, using personalization to connect with customers and build loyalty.
Mastercard’s Innovation Chief Talks GenAI, eCommerce and Fighting Fraud
Generative AI brings increased possibilities and increased risks to both business and consumer payments. Learn how.
Mike Walsh: GenAI Will Unlock the Potential of Human Intelligence
Mike Walsh, CEO of Tomorrow and author of the book, The Algorithmic Leader, shares how generative AI will transform the future of work and cognitive intelligence in banking.
Beyond Phantom Growth: Building Real Relationships
Gabe Krajicek, CEO of Kasasa shares how financial institutions can build lower cost core deposits while eliminating 'phantom growth' stopping silent attrition.
AI Arms Race: Banks and Fraudsters Battle for the Upper Hand
AI-driven fraud is on the rise and ever more sophisticated. How are financial institutions fighting back, or how should they?
Webinar: Decisioning Advances: Integrating Intelligent Credit & Fraud Decisioning to Maximize Customer Lifetime Value
Learn how smart technologies can protect your organization from risks and open doors to deeper customer engagement and retention strategies.
Is Your Aging ‘Know Your Customer’ Program a Risk Timebomb?
Increasing fraud and regulatory scrutiny are putting more pressure on KYC programs. Here's how to spot weaknesses before they become real-world problems.
How Banks Can Unlock the Complete Value of Automation
Hype around AI should not distract banks from the real-world impact of existing and widely available automation solutions.
The Increasing Importance of Data Resilience
Rick Vanover, Senior Director of Product Strategy at Veeam Software discusses best practices for data backup, recovery, encryption, access control, and more to mitigate risks and ensure business continuity.
Trends 2024: Who Wins if AI Takes Over White-Collar Jobs Like Banking?
A new report asks what would happen if an AI-driven "productivity miracle" lowered the cost of cognitive tasks to zero. Who wins and who loses?
Why the Power of GenAI Lies in the Augmentation, Not Automation (or Replacement), of Bankers
For many aspects of banking, implementing GenAI won't be a matter of turning the keys over to robots, but sharing the load.
What Banks Need to Know to Get Started with Zero-Party Data
Customers are often willing to share more data if they can get something in return — like more relevant pitches.
Unlocking the Promise of AI for Loyalty in Banking
Explore practical applications of generative AI in retail banking for the level hyper-personalized engagement expected by consumers.
Banks: Be Prepared to Explain ‘Explainability’ of AI
The use of AI in lending approvals is raising new concerns about transparency. How can banks be prepared to explain and defend automated decisions?
Banking 2030, Part 4: The Path to Delivering Fully Integrated Banking Experiences
Special Report: The tools banks require to deliver financial services everywhere, all the time, are at hand.
An Inside Look at Ally Bank’s Measured Roll-Out of GenAI
How can banks harness AI's emergent capabilities before public opinion or regulatory sentiment turns? Ally's responsible and inclusive approach is a good start.
Trends 2024: Bank Spending on RegTech Will Reach New Heights in 2024
While overall bank tech spending remains flat, intensifying focus on security and fraud means that regtech will demand an ever bigger piece of the pie.
Exploring GenAI Options Beyond OpenAI’s ChatGPT
Most of the headlines go to OpenAI's ChatGPT family, but there are other ways to get into generative artificial intelligence.
Five of The Best: Top AI Guides and Case Studies for 2024
Our top five stories from 2023 covering artificial intelligence and generative AI that no banker can miss.
How to Mitigate Risk and Consumer Fear As Banks Adopt GenAI
Cheat Sheet: A deep dive by Mastercard on generative artificial intelligence probes the balance between innovation, ethics & customer protection.
Inside Story: Ally & Microsoft Groundbreaking AI Collaboration
Leaders from Ally and Microsoft share inside perspectives on Ally’s collaborative approach to deploying a vast array of generative AI solutions at speed and scale.
