Top 5 Digital Transformation Trends Shaping Banking
Going into 2020, financial institutions will need to deliver simplicity, intuitive design and personalization that is not delivered today.
Going into 2020, financial institutions will need to deliver simplicity, intuitive design and personalization that is not delivered today.
Traditional financial institutions must do more than adapt legacy products to new digital forms. They must rethink what they're offering.
Most consumers still save with traditional financial institutions, but that preference lessens with higher balances and online experience.
Fast-moving changes impact consumer expectations, competition, business models, the need for digital-ready talent and profitability.
Banks and credit unions are desperate to improve their CX, but the road to digital transformation isn't the same for everyone.
The progress of digital banking transformation continues to be slower than projected according to new insights.
Balancing customer experience and identity control challenges banking providers competing in the digital arena. Best practices are emerging.
Financial institutions must rethink how they engage and connect with consumers, using personalized, real-time, and consistent communication.
The growth in use of digital banking is slowing due to lack of consumer education and outdated mobile apps.
The branch-digital debate obscures the point that great customer experience, which increasingly may include advice, is what consumers want.
Without an effective program for fully engaging new account holders, you could end up investing marketing money just to lose money.
Competition for this key source of deposits is forcing financial marketers to update and revise outdated offerings.
Discover how State Employees Credit Union maximized process efficiency, increased loan volumes, and enhanced member value by moving its indirect lending operations in-house with Origence.
Read More about Success Story — Driving Efficiency and Increasing Member Value
Don't panic! Three intensive steps taken immediately can get banking players back into the financial action before it's too late to win.
They're still called phones, but financial institutions can use these pocket computers to remake the entire consumer banking relationship.
The majority of traditional banking organizations continue to be slow to respond to digital competitors. Misleading metrics don't help.
Banks and credit unions have untapped potential in customer data. Simple steps can help them put it to work with addressable digital campaigns.
The megabank's effort may have been ahead of the curve, but that doesn't mean banks and credit unions shouldn't keep honing the digital idea.
While more financial institutions are offering digital lending functionality, their applications are neither fast nor easy to use.
Today digital sales starts when consumers web search for their financial needs. Every step in the process can gain or lose the sale for you.
Bank brands can learn from e-commerce stars how to build digital customer support so it eases contact center loads and increases cross-sell.
Mobile website? Mobile app? Or offer both for maximum consumer convenience? One of four key decision points retail bankers must make.
Reimagining banking around proactive advice and product recommendations based on consumer behavior and lifestyles can up the industry's game.
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