Leveraging Data to Transform Digital Banking into a Profit Center
Digital transformation often focuses on improving efficiency and the user experience. But don't overlook the opportunity to generate revenue.
‘Paze’ or Pass? What to Consider Before Joining the Digital Wallet
Zelle’s parent company wants its ecommerce digital wallet to rival Apple Pay and PayPal. Should your financial institution join up?
BMO’s Digital Banking Goals: Solve Customer Problems and Generate Revenue
BMO Financial talks about its use of artificial intelligence, its activity on the gaming platform Twitch and more.
How the ‘Paze’ Digital Wallet Aims to Win Over Merchants and Consumers
One way that Paze will differ from Apple Pay and other digital wallet competitors: It’s free for merchants.
Digital Marketing Is Still Falling Short, But How to Do Better Is Clear
What's the holdup? And what must banks and credit unions do to finally show better results from their digital marketing efforts? Our research offers some insight.
Arvest’s Digital Transformation Focuses on Customer Pain Points
Google Cloud’s former chief transformation officer is reimagining how this $26 billion-asset Arkansas bank does business.
Community Bankers’ 2023 Outlook: Upbeat on Growth, M&A and Digital Efforts
Bankers foresee growth in the year ahead, despite the economic uncertainty, and expect digital transformation efforts will improve efficiency.
Is the Digital Wallet Plan from Big Banks Just About Butting Heads with PayPal?
The sketchy details released so far by the seven big U.S. banks behind Zelle have prompted mostly skepticism. But what's still unsaid?
Should Legacy Banks Build Independent Digital Banking ‘Twins’?
Deciding whether to build a separate digital banking unit hinges on the parent's strategy, customer needs and market dynamics. Not all fly.
How Huntington Aims to Deepen Its ‘Skinny’ Digital Banking Relationships
Huntington Marketplace, a fledgling digital initiative, offers consumers reasons to expand their relationship, creating more ties between them and the bank.
How Wells Fargo Rebooted — and Personalized — Digital Business Banking
Creation of personas for business banking customer types, like 'Ambitious Amy' and 'Seasoned Saul,' gave digital developers a better target.
Digital Banking Readiness Is Top Priority in 2023
Enhancing customer experiences via development of AI, blockchain, and cloud computing are key parts of digital banking improvement.
A How-to Guide for Digital Transformation at a $25B Bank
This mid-sized bank is punching above its weight class, and innovating with digital banking technology never before seen in the banking industry. Here's how, says the chief transportation and operations officer Laura Merling.
Banks Seek Digital Transformation Via Fintech Collaborations
Fintechs and third-party solution providers are speeding the development of new business models in banking through collaborative innovation.
Bill Pay: How to Revive Digital Banking’s Neglected Product
Online bill payments are rising. Banks and credit unions should make this service — which drives loyalty — central to customer interactions.
Digital Banking Growth Strategies for 2023
How can banks and credit unions rebuild their operating model to become more future-ready? Nymbus' CEO and founder Jeffery Kendall has the ideas you need to succeed.
Digital Banking Trends and Priorities for 2023
Consumers want more than simple transactions, and U.S. Bank's is meeting their needs, says chief digital officer Dominic Venturo. Here's how it has become the digital bank of the future.
Digital Banking Transformation Trends for 2023
Many banks are focusing on digital transformation, but about one in three deploying it at scale or in part are disappointed. What's wrong?
Data Drives the Future of Branch + Digital Distribution in Banking
Branch networks are growing less prominent, but they're just as critical as ever. Adrenaline's CEO Gina Bleedorn says with data and analytics, banks can determine the right mix of flagships, self-service locations, and everything in between.
What Instant Payments Will Look Like in the Age of FedNow
Instant payments will improve the customer experience, which is one good reason for banks to integrate this service, especially for B2B.
An Innovation Mindset is Needed in Payments
Consumers are growing more fond of digital wallets and instant payments, BNPL and cryptocurrency as primary payment solutions. The financial institutions providing payments tech need to up their game, says i2c's head of product development for lending, Dan Hanks.
‘Pay By Bank’ Trend Is Next Front In Merchants vs. Banks Payments War
Merchants will turn the automated clearinghouse system against banks, payment experts say. With this 5-point plan, banks can counter the hit.
