Back-Office Overhaul Critical to Digital Banking Transformation
Not only must legacy systems be upgraded, but operations, culture and leadership must be in sync. Use of data analytics is essential.
Not only must legacy systems be upgraded, but operations, culture and leadership must be in sync. Use of data analytics is essential.
Knowing a banking customer’s financial habits helps in the tense battle against identity theft and account takeovers.
With a billion credit cards in use in the U.S., and BNPL gaining fast, primary card status is tougher to achieve (and more vital) than ever.
Changing habits at a 135 year-old bank is hard for both leadership and staff. Data analytics is a particular challenge, says Liz Wolverton.
There's a myriad of possible digital banking solutions, but a handful are crucial. Here are the ones needed to attract SMB customers in 2023.
Businesses need access to embedded banking products that can integrate with open banking and banking-as-a-service providers. Truist Bank is providing just that, says SVP of open and embedded banking Anthony Burton.
Better digital banking UX increasingly relies on 'application programming interfaces.' Here's how they improve functionality and efficiency.
An innovative small-dollar loan program from the U.S.'s largest Black-owned bank caught the eye of the producers filming a CNBC docuseries.
Banks will make better use of data to enhance decision making, automate processes and personalize CX. Here's how they can get there.
Addressing increased financial stress has moved ahead of speed and efficiency as a driver of customer satisfaction with banking providers.
New Bank of America research dives into the top Gen Z financial trends and concerns banks and credit unions should begin planning for.
Marygold & Co. blends banking as a service, investment firm heritage and tech to appeal to 'High Earner, Not Rich Yet' prospects.
Offering aggressive financial marketing strategies custom-built for leaders looking to redefine industry norms and establish market dominance.
The efficiency and cost savings resulting from workload automation allow banks and credit unions to focus on innovation and growth.
Legacy technology isn't the primary reason digital transformation fails in banks. Here are the main deterrents and how to overcome them.
The way forward for banks and credit unions is to lean into lessons from fintechs, and use data to put their own spin on the best ideas.
To help customers navigate financial decisions, top-performing bank marketers must be able to extract — and act on — insights instantly.
Retail banking will soon be radically different. PwC analysts evaluate the most likely changes and suggest how banks should prepare.
Retail banking relationships are under siege from multiple digital options. Here are four ways financial marketers can fight back.
A modern technology platform is quickly becoming imperative for banks to stay competitive — but how they upgrade is key.
Cross River is a bank and a BaaS provider, coupled with a venture firm to tie it together. Here are the trends its leaders are investing in.
TD Bank doubles down on the small business banking market with a mix of digital tools, local relationship managers and business advice.
People increasingly demand excellent digital experiences from all businesses, but many banks have fallen behind with their digital CX.
Gain centralized access to the credit bureaus and 20+ alternative data sources. Leverage advanced analytics to optimize marketing campaigns and loan decisions.
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