Top Mobile App Trends and What They Mean for Banking
Consumers spend big bucks on gaming and shopping. Financial institutions can tap this trend to create engagement and embedded experiences.
Search Results: customer journey
Banks Spend Billions on Digital Transformation, But What’s The Payoff?
Feeling the pressure of rising digital demands, banks are investing to improve customer experience, but lack confidence in their progress.
After 10 Years, Digital Transformation Still Eludes Most Banks
Banking providers haven't changed nearly as much as they need to, says Cornerstone Advisors. In fact, the results for many are anemic.
New Competition Forcing Smaller Banks to Try (Almost) Anything
A big surprise is the willingness to offer crypto services. But the unwillingness to reconsider branch dependency could be a millstone.
Banks Not Delivering The Experience Consumers Demand
The large gap between marketer and consumer perceptions about delivering excellent CX shows that financial institutions have much work to do.
Can Banks Snatch Up BNPL Companies in an Overcrowded Marketplace?
Square's pickup of Afterpay may accelerate consolidation in the BNPL market, providing a great opportunity for traditional institutions.
The Secret to Bank Innovation Goes Way Beyond ‘Culture Change’
Willingness to act when the outcome is unknown and to look for options on 'the edge of money' are crucial for financial institution growth.
The Role Banks & Credit Unions Must Play to Prevent Human Trafficking
All financial institutions have anti money laundering programs, but human trafficking keeps evolving and the industry must stay vigilant.
Technology Is Only One Piece of True Digital Transformation Puzzle in Banking
Banks and credit unions have readily embraced 'digital transformation,' but few understand what it entails beyond customer-facing apps.
How to Fix Banking’s Broken Sales Model
So far, most financial institutions' efforts to provide value-added guidance have failed. Five changes are needed to turn things around.
Building a ‘Virtual Branch’ from the Ground Up
Who says Zoom is only for bankers working from home? A virtual branch using video technology is doing everything except handling cash.
3 Key Marketing Strategies for Banks & Credit Unions in 2022
Financial institutions need to make hefty tech investments to advance their customer experience game — here's how to do it the right way.
6 Digital Banking Transformation Trends for 2022
Banks must catch up in key digital areas like AI. But new themes like ESG, DEI and HR challenges will also be critical in the year ahead.
Six Retail Banking Technology Trends for 2022
The six trends will provide competitive advantages, including increased efficiency, improved experiences and future-proofed business models.
Tips & Insights on Creating (or Recreating) Brand Buzz in Banking
Community banking has plenty of innovation potential, but often it takes leaving the traditional banking mindset to find the opportunities.
Digital Banking Transformation to Focus on Channels & Analytics in 2022
Banks and credit unions will need to modernize back-office processes to complete the journey to becoming digital-first institutions.
Digital Core Transformation as a Catalyst for Success
No financial institution can rely on the core platforms they were using in the 20th century, says Technisys' head of digital core Michael Haney, who talks through the modern banking core and what steps banks and credit unions can take.
Building a CRM from Scratch? Why That’s a Big Mistake for Banks
Many financial institutions rely on a platform that isn't well-suited to them, negatively impacting CX. Here's what they should look for.
The One Marketing Automation Tool Banks Should Ditch Now
Still widely used, the marketing customer information file (MCIF) is now obsolete. Seven steps can help institutions modernize their methods.
Driving Loan Volume Starts With Smart Marketing Strategies
Bank and credit union marketers can put surplus deposits to work (and increase budgets) by effectively mixing four marketing channels.
Plaid’s Payment Invasion Could Radically Alter Card-Based Transactions
The data aggregator launched an accounts-based payments ecosystem with the potential to sharply impact both bank revenues and card networks.
Poor Lead Management Practices Cost Banks More Than Lost Sales
Not only revenue is at risk, but your reputation (because of redlining). The right tech and methods can aid financial marketers with both.