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Fighting Fraud has Become a CX Differentiator

Payment fraud is becoming exponentially more prominent, and customers are getting worried. Sardine's Simon Taylor and Soups Ranjan talks through the steps banks need to take next.

An Innovation Mindset is Needed in Payments

Consumers are growing more fond of digital wallets and instant payments, BNPL and cryptocurrency as primary payment solutions. The financial institutions providing payments tech need to up their game, says i2c's head of product development for lending, Dan Hanks.