How Banks Can Shed Light on the ‘Black Box’ of AI Decision-Making
The competitive pressure for banks to increase use of AI is running smack into growing pushback over model bias. 'Explainable AI' can help.
Metaverse in Banking: Not Just a Playground for Big Banks Anymore
Though still the 'Wild West,' the Metaverse is a place banks cannot ignore. Open source tools make it accessible to any size institution.
What Gen Z and Millennials Want From Banks: 5 Key Insights
Gen Z and Millennial satisfaction isn’t one-dimensional. Their needs as customers translate into their roles as banking employees as well.
Key Questions for Banks Choosing a Consumer Loan Origination Solution
Adding a modern loan system is vital for credit unions and banks to meet consumer expectations, but it's hard to do. Here's how to proceed.
How the World Has Shifted Forever for Fintechs and Banks
You can be big and diversified or small and hyper-focused, a World Bank report proclaims, but life in the middle may not work much longer.
Banks Tap Fintech Partners to Address Embedded Banking Threat
Formerly foes, fintechs now can be a lifeline through partnerships that enable banks to deliver banking-as-a-service and embedded finance.
Should More Banks Follow Fintechs into the Personal Loan Market?
SoFi, Lending Club, Marcus, U.S. Bank and Wells Fargo already vie for unsecured personal loans. Rising demand may create more opportunity.
Can Banks Beat Neobanks at Their Own Game?
Neobank growth has reached a turning point: Nonbank startups have peaked, but disruption from bank-created neobanks is just beginning.
How Smart Banks Are Retooling Overdraft Fees to Stay Competitive
Hefty bank overdraft and NSF fees are on the way out, leaving community banks and credit unions scrambling. Here is how some are pivoting.
Four Strategic Lessons from Digital-Only Banks and Neobanks
In the three-way battle between banks, digital-only banks and fintechs, understanding why consumers choose each type of provider is key.
Neobanks’ Growth Comes at a Cost: What it Means for Traditional Banks
The proliferation of neobanks raises questions about customer cost of acquisition and profitability, with implications for traditional banks.
The New Role Financial Wellness Plays in Banks’ CX Strategies
Now that consumers' financial conditions and work/life priorities have changed, banks and credit unions must recalibrate customer experience.
AI Can Help Banks Provide Better Service to Credit & Debit Cardholders
Cardholders want timely insights into their spending habits. Unclear and misleading data gets in the way. Here's how to overcome that.
4 Ways Banks Can Use Google Alerts & Social Monitoring to Drive Growth
New social media monitoring apps plus the free Google Alerts tool provide bank marketers with valuable competitive intelligence.
Banks Struggle to Provide Personalized Engagement: Here’s Why
Personalized, proactive experiences are what consumers want in banking. Data and analytics are ways to deliver, but progress lags badly.
How Banks Can Win Loyalty of Money-Savvy Gen Z
Aided by social media influencers, Gen Z may be the most self-reliant generation when it comes to money. Here's how to get on their radar.
How Banks Can Use Prepaid Technology to Innovate Like Fintechs
Banks often regard prepaid cards as high risk/low reward. In fact, prepaid technology is now being used to create digital products quickly.
Why New Banks Are Taking Over the World
The funding is coming in strong for fintech firms, who are competing for (and winning) consumer relationships from legacy banking providers, says Philippe De Backer and Juan Gonzalez from Arthur D. Little.
Banks Failing to Use Data Analytics to Build Customer Loyalty
Personalization strategies not only support improved results in customer acquisition and cross-selling. They are now a basic expectation.
P2P Payment Scams Posing New Brand & Reputational Risks for Banks
Growing fraud in P2P payments is creating reputational risk for banks that fail to address it. Washington and the media have taken notice.
Banks Are Digging Deeper into Potential of Artificial Intelligence
Personalization of banking services isn't a one-time event. It's a continuous process that only AI can deliver consistently.
Banks Must Prep for the Disruption (and Promise) of Real-Time Payments
Wider adoption of 'request for payment' messaging capability will hasten use of real-time payments, bypassing traditional payment rails.
