ChatGPT in Banking: Balancing Its Promise and Its Risks
Technology thought leader Brian Roemmele wants generative AI models to transform banking in positive ways and suggests ways to avoid pitfalls.
Technology thought leader Brian Roemmele wants generative AI models to transform banking in positive ways and suggests ways to avoid pitfalls.
Instantly watch this lively and timely discussion on the latest social media trends with Jim Marous and industry experts from Vericast.
Think twice before you set generative AI loose to handle customer service. What private customer information could it expose to the world?
Chasing perfection often delays deployment and denies customers cutting-edge experiences. Bankers should embrace progress as their goal.
Generative AI has the potential to transform loan approvals, customer service and more. But successful implementation requires bankers to focus.
Google's algorithms change frequently, making it difficult for marketers to keep up. This expert advice will help you avoid SEO missteps and get the best results.
As artificial intelligence advances and reshapes banking, AI maturity becomes crucial for financial institutions to remain competitive.
E-signature appeared in banking 20 years ago. What was supposed to be a simple tech purchase turned out to be not so. Here’s how two institutions left pen-on-paper signatures behind for good.
Personalization, cybersecurity and artificial intelligence are just a few use cases for quantum computing that Truist and IBM will research.
Banks that lead with bold customer value strategies can reinvigorate relevance and relationships, improving trust, engagement and loyalty.
Banks and credit unions can — and should — prudently grow lending regardless of the economic indicators, especially in the credit card business.
A survey of banks and credit unions takes a look at what they want in fintech partnerships, what their examiners are focusing on, and more.
Offering aggressive financial marketing strategies custom-built for leaders looking to redefine industry norms and establish market dominance.
Banks and credit unions can win more business by using pricing models that take into account everything they know about customers.
Is AI stalling in your organization? Here's how to avoid the major pitfalls of artificial intelligence projects, drawn from real-life experience.
Here’s what industry leaders are saying about the promise and peril of generative artificial intelligence.
The wide array of customer service channels was meant to improve efficiency and satisfaction — but it's led to inefficiency and frustration.
Enterprise AI projects often get derailed. An expert on artificial intelligence in banking details how Truist stays on track.
'85% right' might work for ChatGPT rough drafts, but giving someone just 85% of their bank balance wouldn’t fly. Execs talk margins of error and other AI issues.
Segmentation is a crucial skill for marketers tackling many challenges, not just M&A. Here's how it improved the customer communications strategy for one institution in a make-or-break situation.
Industry veteran Jay Sidhu frets that time is running out for community banks to get serious about innovation. He has ideas for motivating change.
McKinsey's digital & artificial intelligence leaders offer a roadmap to transformation success, including a case study on how DBS Bank did it.
Ally's CMO says 'resistance is futile' on ChatGPT. The digital-only bank has a plan to ensure this generative AI tool writes a success story.
Manual tasks across channels is costly. And while AI is hot, there’s a simpler way to bring efficiency that many bankers have overlooked.
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