The latest news about banking technology trends and the IT investments banking execs are making in new digital banking technologies, the cloud, and innovative software solutions.
J.P. Morgan Payments, Cross River Bank and PayPal rely on 'MACH' architecture to keep the innovation coming via composable banking.
Despite Pandemic, Clicks Without Bricks Is Not Banking’s Future
The human element remains essential to serving businesses and consumers but institutions must get smarter at blending people and tech.
Key Tech Trends that Will Help Financial Institutions Differentiate
Mid-size banks and credit unions must shed the legacy technology that holds them back and adopt data-led platforms and automated processes.
6 Cloud-Based Revenue Opportunities for Financial Institutions
Having weathered the early part of the COVID crisis, banks and credit unions adopt further tech modernization to bring far-reaching change.
Why Everyone Is Loving RBC’s NOMI Digital Banking Assistant
The bank's AI-powered digital personalization tool and chatbot is a differentiator that drives mobile banking utilization and engagement.
Leveraging Bank Technology to Provide Financial Relief to Consumers
Unless banks intervene, Americans will fall into costly cycles of debt. But, a group of fintechs are helping banks solve the problem.
Four Big Ways 5G Technology Will Change Banking
Enhanced customer service and new product options are part of why financial institutions should prepare now for super-fast mobile networks.
Are Today’s Banks Prepared To Deploy Tomorrow’s Technologies?
Advanced technologies deployed by financial institutions post-COVID — like AI and the Internet of Things — will determine tomorrow's winners.
Why Real-Time Payments Are Quickly Becoming Table Stakes
Touted for many years as the next big thing, RTP is now beginning to accelerate in the U.S., impacting P2P, payroll, disbursements and more.
Most Financial Institutions Still Make Banking Too Difficult
A frictionless digital customer experience requires simplicity, transparency, personalization, consistency and trust.
Chatbots to the Rescue: How Conversational AI Will Save Call Centers
The pandemic has placed tremendous pressure on call centers, forcing banking providers to pursue more 'natural language' chatbots.
Beware of Being ‘Too Open’ with Your Bank Technology, Expert Warns
Without the right capabilities, betting too much on an improvised set of applications can be risky at a critical time for digital banking.
Over COVID Horizon, Mobile Banking Demands Strategic Clarity
Having any mobile product helped financial institutions serve people during the contagion. But 'adequate' won't cut it in the new reality.
How Video Platforms Can Help Banks Cope with COVID Social Distancing
Making virtual contact with 1 or 100 via video platforms can help connect financial institutions to their markets with no coronavirus risks.
Run Your Bank in the Cloud: Crazy or Fintech Smart?
Two traditional banks kiss antiquated technology goodbye and stake their future on the public cloud to cut cost and speed up time-to-market.
New Tech Platforms Hold the Key to Retail Banking’s Future
Core system replacement is not required for banks and credit unions to compete at 'fintech speed,' but modern tech approaches must be used.
Banking Must Bridge the Growing Digital Transformation Skills Gap
Digital transformation in financial institutions requires a new workforce strategy that includes retraining and transparent communications.
Why Building Digital Banking In-House Can Work for Small Institutions
One community institution's success with an unconventional approach to digital transformation may offer lessons (and hope) to others.
Pivotal Identity Trends That Will Reshape Payments & Retail Banking
Forces are in play that could shift the balance of power in financial services to payment networks. Consumer identity is the key factor.
The Technology Fallacy in Banking
Everyone is talking about how critical technology is in banking. But, as author Jerry Kane suggests, it could be a fallacy. He says that banks need to understand their "digital DNA", instead of just trying to "do digital" like everyone else.
5 Customer Experience Trends for Banking in 2020
Consumers no longer base their loyalty on price or product, but instead on the experience they receive from their bank or credit union.
Citibank CEO Warns Traditional Banks Risk Becoming ‘Dumb Utilities’
Citigroup CEO Michael Corbat warns financial institutions that they could wind up taking a back seat to tech firms when striking partnerships.
The Biggest Technology Trends That Will Disrupt Banking
The most significant tech advances for financial institutions will use 5G speed, integrate humans and digital and prepare for cyberthreats
