Articles by Craig Guillot

Craig Guillot is a business writer based in New Orleans. He specializes in technology and writes about IoT, cybersecurity and SaaS, primarily in the verticals of retail, manufacturing, financial services, and healthcare. He also enjoys covering economic development and global trade.

Why Chatbots Fail in Banking

Growth of these AI-powered tools is rising, but they get mixed reviews. When they come up short, the problem usually isn't the technology.