Half of Mobile Users to Pay by Wallets by 2025 As Contactless Booms
Digital wallets will surf the coronavirus wave for at least half a decade as people avoid potential contamination.
Growth of Digital Wallets and Contactless Payments Set to Explode
Adoption of digital wallets soared during the pandemic, accelerating growth forecasts to levels threatening the entire banking ecosystem.
Helping Millennials & Gen Z Find Financial Security in Uncertain Times
Three strategies will help banks and credit unions meet younger generations' challenges during COVID slump.
How Banks Can Keep Big Techs from Dominating Contactless Payments
Reducing points of contact during payment must be a top priority for financial institutions, and 'host card emulation' can ease the way.
Seven Drivers of Successful Digital Banking Evolution
Finding the ideal mix of automation, experimentation, analytics and personalization dictates success or failure in the competitive struggle.
6 CX Developments Banks & Credit Unions Can’t Ignore
COVID's a retail banking gamechanger, accelerating digital and contactless trends. Expect more ITMs plus video 'telebanking' consultation.
How New Consumer Payment Habits Advance Fintechs at Banks’ Expense
Surge in contactless — both card-based and mobile wallets — also helps issuers and servicers. But legacy systems are holding them back.
Debit Cards Dominating Retail Payments, Fueled by P2P and eCommerce
New data from annual PULSE survey shows a big jump in digital transactions even before COVID, a clear sign of changing consumer habits.
What Makes Navy Federal a Perennial CX Leader?
What makes a digital CX leader? Look no further than Navy Federal Credit Union. The credit union's SVP of Marketing and Communications Pam Piligian sat down with Forrester's Vice President and Research Director Harley Manning to talk Navy Federal's strategy, and what sets them apart from the crowd.
The Future of ATMs in Banking
Impacted by cash issues and branch closures, ATMs have been on a COVID rollercoaster. New units have less touch, greater functionality.
Four Trends That Will Finally Make Cashless a Reality
A cashless revolution has been accelerated by the COVID-19 pandemic. How fast and far it spreads will depend on more than just technology.
How Coronavirus Could Alter the Payments Landscape Forever
New data predict an accelerated shift to contactless, P2P and other digital payments as habits shift. But some question COVID's impact.
What Bankers Can Learn from an American Living Cashless & Masked in Shanghai
Shanghai-based Richard Turrin lives the 'new normal' COVID-19 ushered into China. From transportation to payments, life's very different.
Why Banks Should Care About Mobile Wallets (Even If Consumers Don’t)
Underneath the hype are mediocre adoption numbers. But before dismissing mobile wallets, note that some data and other factors point upward.
Five Pivotal Payment Trends Redefining the Banking Landscape
As payments become commoditized, embedded and faster, monetizing payment data becomes ever more critical for retail financial institutions.
Surge in Contactless Cards Makes New Challenges for Marketers
Initially reluctant to promote another card technology, marketers are scrambling as NFC-powered credit cards begin to roll out in force.
What Banks & Credit Unions Can Learn from the Apple Card Experience
A financial institution marketing veteran walks through the digital product's many innovations with a professional's eye and observations.
4 Payment Trends Putting Legacy Banking Providers at Risk
Why seemingly unrelated payment developments –Apple Card and Libra are two – may signal a critical turning point for banks and credit unions.
Big Banks Line Up Against Smaller Rivals in War for Faster Payments
A private-sector faster payment system already exists but a public alternative could be cheaper for smaller banks and credit unions, in time.
Apple Card Rollout Threatens Traditional Financial Institutions
Now that Apple Card is in the market, banks and credit unions must ask: Can we match this high-powered offering from Apple and Goldman Sachs?
Surge in Wearable Banking Interest Prompts Financial Brands to Move
Banking by smartwatch (or even by a ring) is no longer a gimmick. Half of consumers are willing and several institutions have jumped in.
To Win Gen Z, Banking Providers Must Make Payments Seamless
Payments are the lifeblood of banking brands, but without change they risk losing ground to simpler options, and emerging threats like Libra.
