Banks’ Digital Transformation Pace Is Too Slow for Consumers
People increasingly demand excellent digital experiences from all businesses, but many banks have fallen behind with their digital
Articles by Bryan Yurcan
Four Essential Tech Trends Changing Banking in 2022 and Beyond
Banks need to be looking at cutting-edge AI that anticipates customer needs, robotic branch assistants and prepare for metavers
What Klarna’s Cratering Valuation Means for BNPL’s Future
Buy now, pay later was a wave that never crested, until now. Market saturation, regulation and a possible recession are dragging it down.
How to Improve Data-Driven Personalization in Banking
Nearly all marketers know they need to personalize, but few are sure of their ability to do so. It doesn't require AI, but data is
Inside the Digital Marketing Strategies of Neobanks Revolut, Monzo
An analysis of the strategies of the two neobanks reveals ideas banks and credit unions can use to improve their digital marketing
Consumers Expect Financial Advice: Banks Are Falling Short
If advice is the cornerstone of retail banking's future, there's a problem. New data finds consumers are not impressed with big U.S.
How Banks Can Shed Light on the ‘Black Box’ of AI Decision-Making
The competitive pressure for banks to increase use of AI is running smack into growing pushback over model bias. 'Explainable AI' can
Chatbots’ Future in Banking: Supporting Employees And Improving CX
More nuanced now, thanks to AI advances, chatbots increasingly work in concert with humans to serve customers and even train
Surging Digital Wallet Use Threatens Traditional Credit Card Market
With consumers using digital wallets at a much higher rate, it's critical for banks and other card issuers to remain 'top of
Why Banks Need to Fix Their Poor Digital Onboarding Experience
Friction leads to high abandonment. One way banks and credit unions can improve digital onboarding is to streamline the
Banks Tap Fintech Partners to Address Embedded Banking Threat
Formerly foes, fintechs now can be a lifeline through partnerships that enable banks to deliver banking-as-a-service and embedded
Solving the Marketing & Sales Attribution Dilemma in Banking
Multiple banking channels make attribution even more of a headache, leading to subpar sales and conflicts. Here's how to calm things
Banks Can Look to Partnerships, Niche Markets to Succeed in BNPL
To avoid ceding the fast-growing buy now, pay later market to a few aggressive fintechs, banks should focus on partnering and niche
Neobanks’ Growth Comes at a Cost: What it Means for Traditional Banks
The proliferation of neobanks raises questions about customer cost of acquisition and profitability, with implications for traditional
How Banks Can Use Prepaid Technology to Innovate Like Fintechs
Banks often regard prepaid cards as high risk/low reward. In fact, prepaid technology is now being used to create digital products
AI in Banking: Top Priorities for 2022 (And Beyond)
Tapping AI's banking potential has barely begun, but its impact on CX, operational efficiencies, and lending will be profound.
Bank Marketing Salary Trends for 2022
The competitive job market is pushing banks to offer increased wages and perks to attract top marketing talent. Here are key
The Future of Capital One: CEO Richard Fairbank’s Strategy
28 years ago, Richard Fairbank founded Capital One. What's his strategic plan now? Buy Now, Pay Later, banking as a service, and
Leveraging QR Codes for Mobile Marketing & Payments in Banking
Use of QR codes in banking is surging, offering new ways to reach banking customers and facilitate
Is Voice-Based Digital Banking Finally Catching On?
Voice banking didn't live up to the early pre-pandemic hype, but interest in using the voice banking channel is rising, especially in
Digital UX Key for Banks to Win Back Small Businesses from Fintechs
Banks must address gaps in digital capability to retain small business customers. Innovative features and ease of use are both
Fintech Funding Boom Spurs Bank Fears and Tech Spending
Money poured into fintechs through 2021, prompting banks to respond with investments in both R&D and directly in fintechs