
The Quest for Interactive Video Teller ROI
The question these days isn't whether to deploy interactive video teller machines. It's about whether you should go completely tellerless or. Read More
The question these days isn't whether to deploy interactive video teller machines. It's about whether you should go completely tellerless or. Read More
Exercises in mapping the customer journey should focus steering consumers into the right channels, not simply documenting current channel. Read More
Columnist Ron Shevlin argues that making future decisions about branches based on the realities of today could be a big. Read More
Financial marketers can make a stronger strategic contribution to their firms by measuring customer engagement. Here's. Read More
Research reveals major disconnects between financial institutions' perceived and actual future readiness in areas like digital UX, marketing and data. Read More
Many community institutions like to say they "know their customers." Baloney. It's simply not possible considering their lousy data and limited analytics. Read More
Consumers will overlook or rationalize transgressions in trustworthiness and integrity to get what they want done. Read More
In the chatbots versus personal touch battle, it's hard to bet against chatbots when the evaluation criteria convenient/most effective is. Read More
As the pundits yell and scream about the need for, and benefit of, simplicity in banking, the place to start may very well be in the. Read More
Financial institutions are rightfully focused on innovating and creating cultural change, but they're missing one important ingredient.. Read More
There are plenty of things wrong with the Wells Fargo scam, but three things in particular are really screwed up about the whole. Read More
Strategic planners are looking out and asking, "What could screw up our plans?" Here are three things threatening to squeeze community-based financial. Read More
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For a typical $1.5 billion financial institution, closing the performance gap could yield a 50% increase in non-interest. Read More
Banks that become a platform will create new revenue streams, diversification against downturns in core businesses, and a new type of consumer. Read More
Credit union benchmarks for Facebook likes, tweets, Twitter followers, and YouTube views,. Read More
What, exactly, is "the customer experience"? My take: Just a nonsense business term that reflects our desire to simplify the complex.. Read More
Voice-activated chatbots that provide account balances or expense categorization are useless. Here are the REAL questions chatbots need to. Read More
A financial health metric could change the basis of competition in banking. At the least, it's an important tool for. Read More
Don't believe the nonsense you read about a "fast-follower" strategy. You couldn't do it if you wanted, and you don't need. Read More
Calls for banks to pair up with fintech companies are misguided, and what's happened so far doesn't remotely qualify as. Read More
We expect fintech VCs to drink the Kool-Aid about sweeping, disruptive industry change. But when they try to feed us the Kool-Aid, we need to just say. Read More
Simple's CEO says if it were a traditional bank it would need 850 branches and 6,000 employees to support its customer base. But that can't be. Read More
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Has your financial institution discovered the value of video banking or are you a bystander in this digital movement? Join us as we explore together.
Marketers should put their money in the channels they consider to be the most effective, right? But they don't. Which doesn't make much sense, does. Read More