Hello, May I Speak to My Personal Bot?
The concept of real-time, personalized service in banking will take a quantum leap forward with the integration of AI-powered chatbots.
Search Results: regulations
The End of Marketing as We Know It
Artificial intelligence (AI), machine learning and voice-first systems will increase contextuality and simplicity of marketing messages.
Machine Learning, AI and the Future of Data Analytics in Banking
Banks and credit unions that don't embrace artificial intelligence and invest in the power of advanced data analytics are doomed
Financial Institutions Bullish on Chatbots
Research reveals that most banking providers will be using automated chatbots to handle a significant volume of customer conversations. Some are doing it already.
Big Changes, Bigger Opportunities in Digital Banking for 2017
Digital banking will be impacted by the Internet of Things (IoT), open APIs, fintech partnerships and immediate payments in 2017.
Data and Digital Channels Key to Customer Retention
Banks are testing open banking and partnering with fintech firms as ways to improve customer acquisition and retention.
2017 Banking Industry Outlook
How will financial institutions respond to the fintech threat, the shift to digital channels, rising interest rates and regulatory challenges?
Top 10 Retail Banking Trends and Predictions for 2017
Insights from a crowdsourced panel of 100 financial services leaders, industry analysts and banking providers from around the world.
10 Ways to Improve the Digital Banking Experience
Banks and credit unions should follow these digital customer experience strategies to gain market share, lower costs and increase revenues.
How Will A Trump Administration Impact The Banking Industry?
Consumers level of trust in banking is growing, but it's still fragile. How will a Trump presidency affect banking's vulnerable reputation?
Say What?!? You Better Listen to Social Media Buzz About Your Brand
Do you know what people are saying about you on social networks? Here's why you need a social media listening post inside your organization.
The Programmable Bank: Opportunities for Open Banking
Open banking APIs provide opportunities to expand services offered and experiences provided consumers, making banking apps more engaging.
Top 10 Strategic Priorities for Banking in 2017
Improving the customer experience, using advanced analytics and reducing costs are the top three strategic priorities for banking in 2017.
Fintech Firms Attacking All Facets of Banking
As the scope and impact of fintech grows, traditional financial institutions must adapt through partnerships and investment in digital technology.
In Retail Banking, Compliance is Not the Enemy
Marketing and compliance must work together to develop communications that meets government guidelines and improves the customer experience.
APIs Blurring The Competitive Advantage Between Banking and Fintech
Open APIs provide banks and credit unions the opportunity to introduce fintech solutions using legacy systems faster than in the past.
New Competitors Forcing Banks to Reevaluate Innovation Strategies
Banking providers are investing in innovation, changing business models and partnering with fintech firms to respond to digital consumer expectations.
Wells Fargo Hits Rock Bottom in Wake of Cross-Selling Debacle
Opportunistic financial marketers at banks and credit unions across the U.S. should be feasting on consumers' rage over the massive Wells Fargo's scam.
Big Banks Behind Bulk of Branch Closings While Small Banks Resist the Trend
Smaller banks may be closing some branches, but they are doing so at a much slower pace than the industry's biggest players.
Banking’s One-to-One Future is Finally Possible
Becoming a cognitive bank build around advance data analytics is the best way to achieve the promise of one-to-one customer relationships.
Digital Consumers Forced to Open Accounts in Branches
Most digital account opening processes still require a customer's ability to visit their local bank branch.
5 Roles of a Successful Digital Banker
The expectations of today's digital banker are far different than the job description of yesterday's retail banker.