Stimulus Drives New Branch Deposit Growth But Banks Need a Plan B
Selective network expansion can still make sense but banks must prepare as stimulus funds impact gets wrung out and reality returns.
Articles by Jon Voorhees
3 Reasons Why Branch Sales Are Suffering (and Could Get Worse)
Less-mobile consumers, new banking channels, changes in staffing models and growth factors that won't be repeated all bode ill for sales.
What Will Happen in Banking if Amazon Rolls Out Retail Branches?
What prime opportunities would develop if the mega-online-retailer plops its own department stores on the edge of your market?
Branches Continue Slow Fade, as New Ones Counter Closures
In spite of Covid's economic impact and the growing shift to digital banking channels, the industry has seen only modest erosion.
5 Reasons Your Branches Don’t Stack Up to Your Competition
Weakness in any of these critical banking factors will make performance plummet. Find out what to fix first and revenues may improve.
A Practical Guide to Interactive Teller Machines
Banks and credit unions should be adopting this human-ATM hybrid should be sure consumers won't walk right past them.
5 Points to Keep Your Branch Strategy on Track
Why should you close that branch? Why open a new one? If you can't answer such questions, you haven't got a network strategy.
Obsessing Over Gen Z Kills Financial Marketers’ Opportunities
Banks and credit unions can't treat generational traits as the final word in how to serve consumers. Try looking at who heads the households.
Out of Sight, Out of Mind: Why Branches Still Matter
Out of sight truly means out of mind for banks and credit unions, even as digital channels grow. Big bold labels still matter.
Are Consumers Ready for a World Without Bank Branches?
In fact, a bigger question is whether the banking business itself is actually ready for an industry that's branchless and completely remote.
Mitigating The Risks of Branch Closures’ Impact on Attrition
The best way to slow inevitable attrition is to provide viable alternative channels like ATMs, ITMs, online and mobile long before cutting.
A Hard Look at the Rivalry Between Banks and Credit Unions
Fintechs and neobanks are the industry's new darlings, but banking is still defined by the rivalry between banks and credit unions.
Will Supermarket Branches Hobble Your Quest For Market Share?
Branch planners must take into account the potential of each element of an effort to dominate share in their institutions' key markets.
Is A ‘Hub & Spoke’ Retail Branch Network The Right Strategy?
Branching advocates favor this blueprint as an affordable way to aggressively move a banking brand into a new market. Can it really work?
Will Walmart Become Another ‘Friendly Neighborhood Banker’?
Banking has been in the mega-retailer's sights for decades, but branches of its new fintech partnership in stores may not be in the cards.
The 4 Biggest Trends Impacting Branch Closures: Myth or Fact?
How much of what you know about branch trends is on target, and what's completely wrong? This new analysis of FDIC data will surprise you.
Expand Your Base By Serving the Unbanked and Underbanked
Financial marketers that find ways to cater to this segment's unique needs can find a fresh source of new business right under their nose.
Why That Spike in COVID-19 Bank Branch Closings Didn’t Happen (Yet)
With all the recent buzz about the demise of branches, it was easy to assume they were going to wither away. But that's not what FDIC says.
Trimming Branch Networks? Many Financial Institutions Find It Tough
Safely shrinking for efficiency and cost control means paying as much attention when you dismantle the system as you did when building it.
Bank Branches Are Dead. Long Live the Branch!
It's tempting to stop building new branches, but with Millennials and Gen Z years from profitability, catering solely to them is a big blunder.
As COVID-19 Favors Drive-Up Banking, Renovations Should Include ITMs
As the pandemic lingers on, banks and credit unions should put interactive video teller machines (ITMs) in their drive-through lanes.
Why Universal Bankers are Now the Only Logical Option for Branches
Fewer people will visit branches but there is still demand for a great customer experience. This model is tailor-made for the post-COVID age.
