Satisfaction drops among a key customer segment stressed out by COVID. Online and mobile tools come up short. Better communication would help.
A few megabanks dominate PFI status and fintechs and challengers are in ankle-deep. For Gen Z, however, 'primary bank' may not even matter.
COVID has squeezed traditional revenues and accelerated digital pay choices, forcing incumbents to modernize to stay competitive.
Women are underrepresented at all levels of the financial ecosystem, from leadership to founders to funding and services offered.
Google's new Plex bank account platform may mean that all financial institutions must find a big tech or fintech partner — or stop growing. Read Article
Financial institutions are launching innovative deposit products, microloans, contactless payments and more to support diverse needs. Read Article
You may not want to tweet or share, but the public will discuss your financial brand anyway. Institutions must learn to navigate social. Read Article
COVID-19 accelerated demand that was already growing but megabank also saw the need for new digital twist on small business accounts. Read Article
'COVIDnomics' expose more people to predatory lenders. With artificial intelligence traditional lenders can counter with advice and credit. Read Article
Essential curiosity lies at the root of gathering data that helps banks and credit unions develop strong prospects and personalize service for consumers. Read Article
Banks and credit unions shouldn't focus solely on creating a better mobile experience, but build a holistic relationship based on trust. Read Article
After baptism by COVID, mid-size banks' chief marketing officers share opportunities and challenges of budgeting and planning for 2021. Read Article
Well-known as a way to launch new initiatives more rapidly, agility also improves conversion rates and powers an institution's modernization. Read Article
Even as digital usage rises, the largest U.S. credit union recognizes that nearly all consumers still want to deal with people sometimes. Read Article
Agency rule would halt decisions by institutions to boycott 'disapproved' industries, clashing with growing 'responsible banking' trend. Read Article
Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes. Read Article
'Plex,' a combined checking and savings product that plugs into the Google Pay wallet, pulls in more banks. Citibank explains its plans. Read Article
Moving beyond masks, financial institutions use technology to reduce the need for branch visits, and make people safer when they do come in. Read Article
With many banking employees still working from home, video meetings are the norm. But bad tech or employees' workarounds may cause leaks. Read Article
Entering a new banking league via a massive expansion of geographic reach, the big regional believes in-person relationships are stronger. Read Article