AI Hype in Banking Cools as Skepticism Grows
Concerns over the inaccuracies of generative AI tools have dampened some of the enthusiasm surrounding the technology.
GenAI
Chase’s AI Chief Explains Why the Biggest Banks Will Win the AI Race (Probably)
Chase AI chief Teresa Heitsenrether details how the bank implements GenAI and why deep data is the deciding competitive edge.
13 Prompts for Banks Deploying AI to Build Essential Marketing Collateral
Creating marketing collateral can feel like drudge work. AI is the ideal tool to help cut through the logjam.
How Can Banks Push Back Against Mounting Margin Pressure?
A new McKinsey report argues that it's time for banks to hunker down and defend their margins, maybe even at the expense of growth.
How to Maximize Your Bank’s Investment in Microsoft Copilot
10 tips from regional SouthState Bank will help your institution successfully implement Microsoft Copilot for productivity improvements.
8 Mistakes That Will Guarantee AI Fails at Your Bank
Common missteps — trying to solve too simple tasks with AI, not appreciating the human element — will all cause your AI projects to flop.
FICO Inflation, C-suite Shake-ups, and Other Earnings Call Takeaways from BofA, Wells, Citi, U.S. Bank
Bank stock analysts zero in on specific issues beyond top-line earnings at four major banks.
Digital is Draining Banks’ Emotional Connections with Customers. GenAI May Make Things Worse
CX has suffered in recent years as it gets harder for customers to bank with people. Forrester's Alyson Clarke has solutions — and a warning.
Nine Takeaways from Citi’s Deep Dive into Gen AI and Banking
Banking faces a 'readiness gap' between AI aspirations and deployment. Financial institutions must build strategies now to make banking more resilient.
Asking the Right Questions: Generative AI’s Impact on Financial Marketing
Ex-Regions Bank CMO Abbas Merchant discusses how generative AI is transforming marketing strategies and operations in financial services.
Apple Shifts Focus As It Drills Deeper into Payments
The big tech's new payment products announcements may signal a strategic shift away from direct participation in favor of networking.
How Banks Can Get Past the AI Hype and Deliver Real Results
Don't get swept along by GenAI hype. Know what your bank is doing — and why, says a Forrester expert.
How Banks Can Leverage AI at the Contact Center
It's time banks began investing in their call centers, not slashing their technology. GenAI is an opportunity to turn the tables.
From Outside Banking: How Brands Should Weather Consumer Skepticism of GenAI
Could consumer angst around GenAI present a greater threat than internal concerns around the tech advancements?
AI Copilots Can Push Bottom-Up Innovation — But At What Cost?
With no overarching formal corporate strategy, employees are experimenting with AI tools on their own. Should banks be concerned?
Overheard at the Forum: How Apple FCU Gives Innovation a Nudge
People often think innovation means inventing the next iPhone. More often it can means a small change that makes a bigger process work better.
‘Innovation Theater’ in Banking Gives Way to a More Realistic and Productive Function
GenAI is changing the ground rules of banking innovation, accelerating shifts that had already begun.
Why AI Isn’t Coming for Your Banking Job
As younger generations rise through the ranks at community banks, they'll bring with them a wave of new technology — and new jobs.
How AI Generates Irresistible, Tailored Bank Marketing Messages
Generative AI is a powerful, efficient and persuasive tool banks can use for marketing at scale. That said, taking a strategic, human-centered approach is critical.
JPMorgan CEO Calls for Social Media Cleanup, Doubles Down on AI, Cloud
In his annual management letter, Jamie Dimon, JPMorgan Chase chairman and chief executive, analyzes the impact of three key technologies.
How Bank of America Unified Five Apps Into One Experience
Blending five BofA and Merrill apps into one with common functionalities was a step-by-step project that took years.
Unlocking the Power of Generative AI in Banking: Insights from Microsoft’s Daragh Morrissey
Microsoft's director of AI in world financial services shares his expertise on the transformative potential of generative AI in banking, from optimizing processes to enhancing customer experiences.