Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
AI is changing banking. But even amid the hype, what the technology means for employees remains to be seen.
The Strategic Advantage of AI Maturity in Banking
Artificial intelligence is reshaping banking, but few banks and credit unions have the AI maturity necessary to keep up. Evident's Alexandra Mousavizadeh breaks down the factors that determine an organization’s AI maturity.
Truist and IBM Explore What Quantum Computing Can Do for Banking
Personalization, cybersecurity and artificial intelligence are just a few use cases for quantum computing that Truist and IBM will research.
The Promise and Peril of ChatGPT in Banking (Part 2)
In the second part of an interview with Multiplex's Brian Roemmele, we discuss the potential of generative AI and ChatGPT in banking — and their impact on customer experience.
Why AI Tech Projects Often Flop in Banking and What to Do
Is AI stalling in your organization? Here's how to avoid the major pitfalls of artificial intelligence projects, drawn from real-life experience.
The Promise and Peril of ChatGPT in Banking (Part 1)
Brian Roemmele of Multiplex explores the impact of generative AI on customer experience and engagement, as well as AI's ethical considerations and regulatory challenges, in order to understand the transformative power of AI in banking.
Notably Quotable: What Banking and Tech Leaders Think of Generative AI
Here’s what industry leaders are saying about the promise and peril of generative artificial intelligence.
3 Strategies for Enterprise AI Success That Are Tried and ‘Truist’
Enterprise AI projects often get derailed. An expert on artificial intelligence in banking details how Truist stays on track.
How Banking Execs Are Navigating the Pitfalls of Artificial Intelligence
'85% right' might work for ChatGPT rough drafts, but giving someone just 85% of their bank balance wouldn’t fly. Execs talk margins of error and other AI issues.
A Banker’s Guide to Digital and AI Transformation Success
McKinsey's digital & artificial intelligence leaders offer a roadmap to transformation success, including a case study on how DBS Bank did it.
Rewiring for Digital Banking Transformation Success
Eric Lamarre of McKinsey & Company explains how successful digital transformations require leaders to embrace dramatic change around their talent, operating models, technologies, and data capabilities.
Banks and Credit Unions Rethinking Priorities Amid Economic Uncertainty
Technology & third-party collaborations are not just value-added propositions, but fundamental elements to meet strategic banking urgencies.
Ally Taking ChatGPT Slow, But Could Be Using It By Yearend
Ally's CMO says 'resistance is futile' on ChatGPT. The digital-only bank has a plan to ensure this generative AI tool writes a success story.
How to Get Comfortable with Generative AI in Your Marketing Strategy
Crawl, walk, run toward generative AI, urges a marketing executive at a financial institution. Those not experimenting with it are missing out.
Money 2020 Europe Preview: AI Takes Center Stage in Banking Transformation
John Duigenan of IBM Technology discusses how technologies such as artificial intelligence, machine learning, the blockchain, cloud computing, IoT, robotics and biometrics are paving the way for new banking business models.
Webinar: Your Employee-Assisted Service Channels Have a New Teammate: Conversational AI
AI-powered conversational banking is a game-changer, bridging the gap between physical and virtual worlds.
Webinar: How $4B Numerica CU and Tyfone Built Dramastically Better Digital Business Banking
Learn how a dramastically different approach to vendor/customer relationship built a business digital banking solution.
Failing to Experiment With AI Tools Like ChatGPT Is An Inexcusable Mistake
Stop wondering how other banks and credit unions are using generative AI tools like ChatGPT and start experimenting — because prompt engineering is our destiny.
Customer Service in the Age of ChatGPT: Don’t Take AI Too Far in the Call Center
With artificial intelligence tools like ChatGPT, financial institutions see potential to improve the customer experience. But how far can they take it?
Fintech Vendors Must Stop Giving Small Institutions Short Shrift on AI Tech
Artificial intelligence can be an equalizer for financial institutions, but small banks and credit unions need better access to it.
Webinar: Ongoing KYC and the Power of Automation
Create better KYC in banking with reduced system handoffs, eliminating data duplication, and improving operational efficiencies.
Pros & Cons of ChatGPT and Other ‘Generative AI’ for Marketers
Artificial intelligence that writes, illustrates, creates hyper-segments and more seems a marketer's dream. (Don't let it become a nightmare.)
Supporting Customer Journeys With Data, AI and Better Engagement
David Feuer of Galileo shares why building an end-to-end digital platform can support customer journeys from the inside-out, delivering contextual solutions in real-time supported by data and analytics.
