How Banks Must Recalculate the True Value of Checking Accounts
The 'cost of funds' metric under-reports revenue for checking accounts and especially for rewards checking. There is a better measure.
The 'cost of funds' metric under-reports revenue for checking accounts and especially for rewards checking. There is a better measure.
Back office operations impact efficiency and innovation. Automating finance and accounting departments in particular brings big benefits.
Increased use of digital technology brings more cyberattacks, but some fast-growing threats are surprising, like overdraft lawsuits.
Consumers don't want just a digital or branch experience — they want both, including being able to move easily from one to the other.
Community institutions are losing share among Millennial and Gen Z segments. Analytics and first-party data can help reverse the trend.
Smaller financial institutions must try new ideas, now that their traditional advantages are receding in the digital world consumers prefer.
The fast-growing freelance worker market could be a boon for financial institutions, but so far has been largely untapped by the industry.
Consumers have changed how and where they bank — increasingly even their primary accounts. Here's what incumbents must do to respond.
What the heck is "DeFi" and "Baas"? Few in banking would admit they don't really understand many of these new buzzworthy trends.
Retail bankers may assume they have Gen Z down pat. But traditional institutions and fintechs must earn the trust of these young consumers.
Banks and credit unions that make every interaction connected, relevant, trusted and human will build loyalty with digital-first consumers.
Banks and credit unions have readily embraced 'digital transformation,' but few understand what it entails beyond customer-facing apps.
Achieve a better return on your marketing investment. Leverage behavioral data and analytics to target the right customers with the best possible offers.
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Faced with multiple challenges, bank and credit union marketers can become tentative. Three simple projects can help break the gridlock.
The 'Great Resignation' is an ongoing challenge. Here's how banks and credit unions can insulate their call centers from the staff shortfall.
Their emphasis can be grouped into three broad trends: Using data to know customers, humanizing marketing and optimizing with analytics.
The rise of digital makes it harder to be a relationship banker, but modern technology frees up time for a human connection when needed.
Pairing network video systems with AI creates opportunities for banks and credit unions to improve security and customer safety in branches.
To move forward into the engagement banking era, banks and credit unions can no longer afford to rely on an outdated technology stack.
Three steps can help financial marketers shift unprofitable accounts to the plus column. Personalized offers at the right moment are key.
The understanding of data and targeted application of it — not just access to it — will determine financial institutions' ability to compete.
Community banking has plenty of innovation potential, but often it takes leaving the traditional banking mindset to find the opportunities.
New data highlights key differences between what mature customer experience programs accomplish versus what other financial institutions do.
Unlock the potential of your financial institution's digital future with Arriba Advisors. Chart a course for growth, value and superior customer experiences.