Search Results: innovation

OCC Provides Path For Banking Revolution

Brian Brooks, the acting comptroller of the OCC, used to work at OneWest Bank, Fannie Mae and even as chief legal officer at Coinbase. It helped set the stage for his insights on the regulations that would shape the banking industry.

7 Essentials of Digital Banking Transformation Success

The pandemic increased the importance of digital transformation. Financial institutions must move forward aggressively to succeed.

How Financial Institutions Can Help People Gain Economic Peace of Mind

Increasingly consumers are demanding innovative digital apps that help them organize to achieve savings and budget goals.

Digital Banking CX Boils Down to One Word: Speed

Organizational speed is one of the primary components of financial and functional success for financial institutions in the future.

Bank Website Personality Test: Is Your Site a Dog or a Cat?

Bank and credit union websites are the brand's front door. What do consumers think when they enter? Take this five-question test to find out.

Your Bank’s Pre-Pandemic CX Data Has Spoiled (Here’s How to Fix It)

Pushing research to regain a deep understanding of how both employees and those they serve feel about post-COVID conditions will help.

Jump-Starting Your Career During a Pandemic

Take risks and disrupt yourself. That's the advice from American Heart Association's EVP of Marketing and Communications Katrina McGhee on how people can jumpstart their career, and get started in banking.

Stepping in as TD Bank’s CMO in the Middle of the COVID Recession

Veteran brings pandemic-oriented experience to the job as the coronavirus continues to shape the banking industry's future.

How Bank Branching Advocates Feel About Expansion Plans Now

Accelerating closings is seen as a cost-cutting, digital-investment move at PNC, U.S. Bank, Regions and more. But 'thin' branches remain in.

COVID Forcing Major Changes to Bank Marketing for the Year Ahead

Lagging in AI, martech and personalization is a luxury banks and credit unions can no longer afford. Here's a plan of action for change.

Most Digital Lending Not Ready for Prime Time

MeridianLink's Product Director Christopher Maloof says the key for banks to succeed in an ever-growing digital world is to revolutionize the back-end processes.

How Financial Marketers Can Prepare for the Next Switching Surge

Banks and credit unions must promote value, not rates, and beef up digital offerings that increasingly should look like Qapital and Chime.

The Biggest Mistakes Financial Institutions Make Launching Tech Products

Embracing a new fintech partner or rolling out the 'next big thing' will lead to a marketing disaster if two essential steps are omitted.

Will IoT Payments Disrupt Role of Traditional Banking Providers?

'Internet of Things' has been hyped for years, but advances at Amazon and elsewhere have turned a catchall term into a serious threat.

Fintechs Putting Big Pressure on Banks’ Business Lending

Role of firms like Kabbage and Intuit in Paycheck Protection Program stomped on the gas of small firms' rising expectations.

How to Build a Digital Banking Lifestyle ‘Super App’

It's another case of a legacy bank launching a digital bank — but it's also another success story. In 2017, Emirates NBD launched Liv (and recruited Jayesh Patel to sit at its helm). Only a few years later, it has more than 300,000 users and growing.

Open Banking Provides Potential For Revenue Goldmine

Open banking and open APIs provide opportunities to serve new markets and build partnerships for new revenue opportunities.

How COVID-19 Permanently Changed Americans’ Financial Habits

America sought a digital port in a viral storm and found it in digital banking and fintech apps. Now it wants better CX and antifraud help.

Dave: A Digital Banking Platform for the Underserved

Everyone is talking about how to address the underserved populations in banking. Few actually develop a working strategy to fill the gap. That's why Jim sat down with Dave, a a new digital bank led by CEO Jason Wilk to learn more about the challenger bank's mission.