Data on the Move: What It Is and How to Keep It Safe
A data security specialist offers an overview of four tech tools for keeping banking data safe from breaches at the point when it is most at risk.
The Best Way to Implement GenAI (and Avoid Random Acts of Digital)
Generative AI has the potential to transform loan approvals, customer service and more. But successful implementation requires bankers to focus.
Green Dot Plans Big Push for Direct-to-Consumer GO2bank
This banking-as-a-service leader will put the bulk of its $50 million annual marketing budget behind its own mobile banking app to draw consumers.
6 Steps to Effective Multichannel Customer Service
The wide array of customer service channels was meant to improve efficiency and satisfaction — but it's led to inefficiency and frustration.
Engagement Is Your Ultimate Goal, Not Customer Experience
Customer engagement is not a static exercise, but a journey that requires an entire organization's rising to consumer expectations.
The Final Mile of Data: From Insights to Engagement
Ed Maslaveckas of Bud Financial explains how financial institutions of all sizes can leverage data insights, personalization, open banking and BaaS as strategic differentiators.
As Rates Rise, Strategic Questions for Banking Grow More Urgent
Cheap deposits made it easy for far too long. Now the banking industry needs to rethink how to foster growth and profitability.
Which Emerging Bank Technology Should You Consider? And Which Might Never Pay Off?
Forrester reviews low-code/no-code tech, natural language processing, the metaverse and Web3 as investments — but warns not to skip an essential step.
Recognizing ‘Silent Attrition’ Is Key to Maintaining Loyalty in Banking
How can traditional banks and credit unions protect their primary relationship status with customers when they start to stray?
New Business Models and Growth Opportunities in Banking
Banks of all sizes are reinventing themselves by digitally transforming every part of their business with technology, data, automation, and AI, says Accenture's Michael Abbott. How do they break down the internal silos?
BofA Ups Digital Prowess with Marketing & Digital Banking Combo
Knocking down silos is key to improving the customer experience. It's also part of Bank of America's strategy to drive true personalization.
Great Customer Experience Requires a Great Decision Intelligence Platform
Decision management platforms combine the power of analytics and artificial intelligence to enable smarter banking decisions at scale.
Shakeup in Retail Banking Strategy Spurs Product and Branch Innovation
Amazon Prime-like product design, custom pricing based on the relationship and fresh emphasis on consultative branches are banking's future.
The Power of Data Democratization in Banking
Banking organizations are using technology to break down data silos, improve data quality, and deliver insights for a broader array of staff.
Banks Seek Digital Transformation Via Fintech Collaborations
Fintechs and third-party solution providers are speeding the development of new business models in banking through collaborative innovation.
Top 5 Customer Experience Trends for 2023 and Beyond
The experience banking provides must catch up to consumers' increasing expectations around digital delivery and service.
Tactics to Spark Innovative Thinking from a Disney Exec
It doesn't take an innovation lab or gobs of funding to prompt fresh thinking. Just do a few things differently.
What Banks Can Learn from MetaBank’s Unusual Rebrand
BaaS leader MetaBank recently rebranded itself as Pathward Financial following the sale of its name to Facebook's parent Meta Platforms.
5 Payment Trends to Watch in 2023d
Big shifts in the payments space — crucial to banks — include a major P2P payment move by Amazon and a bigger role for debit cards.
Your Back Office: The Missing Piece of Great CX
Banks need to start developing technology that works for both consumers and back-office is critical if financial institutions want to differentiate themselves, says Verint's global senior director Nicole Nevulis.
How Banks Can Leverage the Power of APIs to Enhance Digital Innovation
Better digital banking UX increasingly relies on 'application programming interfaces.' Here's how they improve functionality and efficiency.
What the Data-Driven Bank of the Future Looks Like
Banks will make better use of data to enhance decision making, automate processes and personalize CX. Here's how they can get there.
