FEATURING: Jennifer Windbeck, Head of retail bank channels & operations at Capital One
The pandemic greatly accelerated the consumer desire to adopt digital-first banking experiences. That said, consumer preference for how to do banking has also become increasingly hybrid.
Few financial institutions have innovated the customer experience across multiple platforms more than Capital One. From their award-winning mobile app, to their Capital One Cafés, the bank continues to test new ways to build engagement.
We are very fortunate to have Jennifer Windbeck, Head of Retail Bank Channels & Operations at Capital One on the Banking Transformed podcast. She will discuss how Capital One has continued to reinvent how and where customers can do banking.
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About the Banking Transformed Podcast
In each Banking Transformed podcast, host Jim Marous has candid conversations with the world’s foremost leaders on what it takes to transform financial institutions during an age of digital disruption. His guests discuss technology, channels, innovation, customer experience, leadership, culture and competitive forces that are changing the banking industry faster than ever before.
Named as one of the most influential people in banking, Jim Marous is an internationally recognized financial industry strategist, co-publisher of The Financial Brand and the owner and CEO of the Digital Banking Report. The Digital Banking Report is a subscription-based publication that provides deep insights into the digitization of banking, with over 150 reports in the digital archive available to subscribers.
As a sought after keynote speaker, author and recognized authority on disruption in the financial services industry, Marous has been featured by CNBC and CNN, Cheddar, The Wall Street Journal, New York Times, The Financial Times, The Economist, The American Banker and has spoken to audiences worldwide. Jim has also advised the White House on banking policy.