Digital Banking Transformation Trends for 2023
Many banks are focusing on digital transformation, but about one in three deploying it at scale or in part are disappointed. What's wrong?
Many banks are focusing on digital transformation, but about one in three deploying it at scale or in part are disappointed. What's wrong?
Instant payments will improve the customer experience, which is one good reason for banks to integrate this service, especially for B2B.
Banks are better positioned to generate positive results from innovation initiatives. But legacy cultures and processes impede progress.
To prevail, banks must use data and analytics to enhance distribution, product innovation, back-office efficiency and improved experiences.
In an economic downturn, better loan decisioning is crucial — both to reduce risks, and to meet customer expectations for fast approvals.
Once considered highly unlikely, core computing in the cloud is now a reality and growing. Banks must develop strategies to embrace the trend.
Banks already have data to capitalize on the SMB market, they just need to make use of it to be able to compete with data-savvy neobanks.
Investment in marketing technology allows organizations to use data and insights across channels and throughout the entire customer journey.
Tapping AI's banking potential has barely begun, but its impact on CX, operational efficiencies, and lending will be profound.
Innovation is not only about front-end, online experiences, but technologies, processes and bank leadership changes that must be mastered.
Banks use data, analytics and technology to satisfy the need to be nimble. But that's just half the digital transformation needed for growth.
Financial institutions must use data, analytics, machine learning and new technologies to understand and build engagement with customers.
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Banking will be far different in 2025 due to competitive changes, accelerated use of digital technology and several surprising factors.
The future of the banking industry relies on advanced data analytics, says Segmint's Nate Shahan, but few banks are applying it correctly.
Data and AI in banking will improve back-office systems, decisioning, customer engagement, and financial institutions' operating model.
The ability to share deep insights across the organization is seen as essential for successful digital banking transformation.
The best way that banks can prepare for the future is to reflect on the progress and shortfalls of the past.
Faced with multiple challenges, bank and credit union marketers can become tentative. Three simple projects can help break the gridlock.
Technology is behind many, but not all, of the trends. Some represent serious operational challenges, others big revenue opportunities.
Three steps can help financial marketers shift unprofitable accounts to the plus column. Personalized offers at the right moment are key.
Banks must catch up in key digital areas like AI. But new themes like ESG, DEI and HR challenges will also be critical in the year ahead.
Priorities are fundamentally shifting in banks and credit unions as they grapple with the challenges (and opportunities) of the marketplace.
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